Performance Director

Performance Director

As Performance Director, you will be a regional leader overseeing four to five Fedcap Families Opportunity Centers across Maine, supporting individuals receiving Temporary Assistance for Needy Families (TANF) through the ASPIRE program in partnership with the Maine Department of Health and Human Services. You will set strategy, guide multiple teams, and ensure high-quality, person-centered employment services that promote lasting economic mobility for families. You will lead and support Performance Managers and take accountability for performance metrics, service quality, and operational excellence. The ideal candidate combines strategic thinking with hands-on leadership and a deep understanding of workforce development, coaching, and the systems affecting families in poverty. A commitment to data-driven decisions, continuous improvement, and developing mission-aligned teams is essential. At Fedcap, we value leadership that is both outcome-focused and grounded in purpose. As Performance Director, you will ensure that each center not only meets program goals, but also fosters an environment where staff are supported, participants are seen, and communities are strengthened. For leaders who are motivated by impact, challenge, and building something that lasts, this role offers meaningful scope and responsibility.

Your responsibilities will include :

• Overseeing four to five Opportunity Centers and their Performance Managers, providing leadership, support, and performance management to meet quality and target goals and visiting each center at least monthly to participate in staff meetings and observe operations.
• Leading regular, regional staff meetings focused on training, performance improvement, and strategic alignment.
• Conducting monthly regional performance reviews and preparing reports for executive leadership, implementing corrective action plans when KPIs are at risk.
• Collaborating with Operations and HR teams to ensure compliance, resolve challenges, support staff development, hiring, onboarding, and retention by fostering a positive work environment.
• Representing Fedcap in stakeholder meetings, community coalitions, and employer engagement events to build relationships with local businesses, leaders, and partners.
• Promoting Opportunity Centers as local workforce development hubs, including identifying and supporting community satellite sites to expand access to job and training opportunities.

What we're looking for :

Compensation & Benefits :

Minimum starting salary $72,000, depending on experience. Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off.

Who We Are :

Our mission at Fedcap Families is to help Maine families achieve long-term economic well-being through access to employment, training, and education, and community resources. Our program was designed to meet the existing and emerging needs of the people of Maineboth long-term Maine residents as well as New Mainers building a future in our beautiful state. Our services include case management, work readiness, vocational and employer-based training, job placement, and post placement support. We provide services statewide through 16 locations throughout Maine employing 185 talented, caring team members who are passionate about our work and committed to ensuring that every person served experiences the dignity that comes from being self-sufficient. The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.