Manager, Operations Command Center

Manager Of The Operations Command Center

The Operations Command Center (OCC) is a centralized team responsible for ensuring the seamless execution of operational processes, enabling scalable workflows, and proactively preventing incidents. The OCC focuses on four key objectives :

• Operational Execution : Ensuring the successful and timely execution of both manual and automated processes that support revenue cycle and platform operations.
• Process Enablement : Identifying inefficiencies and opportunities for automation and implementing scalable solutions to improve workflow consistency and reduce manual effort.
• Problem Management : Investigating recurring issues, conducting post-incident impact analysis, and driving long-term remediation to prevent incident recurrence.
• Incident Prevention : Monitoring operational processes and data to detect early warning signs, reduce operational noise, and coordinate cross-functional responses before issues escalate.

As the Manager of the Operations Command Center, reporting to the Senior Director, Revenue Cycle Operations; you will lead a high-performing team of analysts and engineers who are responsible for executing the teams objectives. You will foster a culture of ownership, collaboration, and continuous improvement, ensuring that operational processes are reliable, efficient, and scalable. Additionally, you will play a key role in identifying and implementing AI technologies that enhance operational efficiency, automate routine tasks, and improve issue detection and resolution. This role requires a strategic and hands-on leader who can align people, process, and technology to drive operational excellence and resilience across the organization. This is a hybrid position based out of our Midtown Manhattan, Washington D.C., or Bloomington, MN office locations, with an on-site presence required two days per week to support team collaboration. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The base salary range for this US-based, full-time, and exempt position is $100,000 - $130,000 not including variable compensation. An employee s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.