Technical Writer I

Job Purpose & Scope

Uses developing experience to organize, write, and edit Bank policies, procedures, communications, and learning solutions.

Essential Job Functions

• Reads, writes, compiles, and updates basic to moderately complex technical documents (i.e., descriptions, policies, processes, procedures, presentations, and learning solutions) and ensures documentation is written in a manner that is easy to understand.
• Uses developing knowledge to identify gaps between documented user requirements and the functionality of software and Bank processes.
• Ensures assigned projects and tasks remain on schedule.
• Adheres to established lifecycle for reviews, approvals, and edits, verifying the clarity, completeness, accuracy, approvals, and quality of assigned documents prior to publishing.
• Uses content management tools to organize material so it can be easily searched and used and to create automated workflows that improve the efficiency and accuracy of the technical writing process.
• Standardizes the look and feel of documents and upholds organizational and legal standards while also determining the best approach and format of written communication for audience.
• Instructs business-line partners in using document templates and established information architectures and may adapt templates for specific scenarios.
• Writes and edits using grammar and mechanics conventions documented in AP Stylebook and / or Chicago Manual of Style and the Bank's style guide.
• Escalates problems or issues identified to senior team members.
• Regularly exercises discretion and judgment in the performance of essential job functions.
• Maintains good punctuality and attendance to work.
• Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities

Basic Qualifications

Job Expectations

Job Expectations : Operate customary equipment and technology used in a business environment, with or without accommodation.

Note : This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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