Talent.com
HSPD-12 : Government Badging & Credentialing Specialist (Washington, D.C. -REF1518V) • •

HSPD-12 : Government Badging & Credentialing Specialist (Washington, D.C. -REF1518V) • •

CitizantWashington, District of Columbia, United States
30+ days ago
Job type
  • Full-time
Job description

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values : Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Duties and Responsibilities :

Enrollment Process Management :

  • Schedule appointments and / or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
  • Answering phone calls / email inquiries for all things related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection :

  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication :

  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy :

  • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication :

  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Recordkeeping :

  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
  • Compliance and Training :

  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
  • Qualifications

    Required Competencies :

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
  • Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
  • Perform other job-related duties as assigned.
  • Education :

  • High School diploma, GED certification
  • Physical Requirements :

  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and / or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication through frequent periods of talking and listening is essential.
  • Clearance Requirement :

  • US Citizenship is required.
  • Active Public Trust / MBI clearance or the ability to obtain one.
  • Starting salary range :

  • $44,000 - $58,200 (depending on experience)
  • Citizant offers a competitive benefits package, including :

  • Health and Welfare (H&W) benefit
  • Medical, dental, and vision insurance
  • Life and Disability Insurance
  • 401(k)
  • Generous Paid Time Off (PTO)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
  • Disclaimer : Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

    Additional Information

    Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

    Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Create a job alert for this search

    Credentialing Specialist • Washington, District of Columbia, United States

    Related jobs
    • Promoted
    REMOTE FEDERAL EMPLOYMENT ATTORNEY

    REMOTE FEDERAL EMPLOYMENT ATTORNEY

    The Law Firm of Justin Schnitzer LLCPikesville, MD, US
    Remote
    Full-time
    We are seeking a highly motivated and experienced attorney specializing in federal employment law to join our team.The ideal candidate should have a minimum of 2 years of relevant experience and a ...Show moreLast updated: 30+ days ago
    • Promoted
    Benefits & Eligibility Coordinator (Gaithersburg)

    Benefits & Eligibility Coordinator (Gaithersburg)

    Asbury Communities, Inc.Gaithersburg, MD, US
    Full-time +1
    Benefits & Eligibility Coordinator.At Asbury were filling it with more laughter, more possibilities, more ways to give back, all backed by support for whatever life brings your way.We are an organi...Show moreLast updated: 8 days ago
    • Promoted
    Workers' Compensation Attorney

    Workers' Compensation Attorney

    Price Benowitz LLPShady Grove, MD, US
    Full-time
    Price Benowitz LLP is a rapidly growing law firm headquartered in Washington, D.Maryland, Virginia, and beyond.Our dedicated attorneys and staff are committed to providing high-quality legal servic...Show moreLast updated: 28 days ago
    • Promoted
    Administrative Assistant, Intake Program

    Administrative Assistant, Intake Program

    Legal Aid Society Of DCWashington, DC, US
    Full-time
    Legal Aid DC is seeking an Administrative Assistant to support its Intake Program.The Administrative Assistant will interface with Legal Aid DC clients and applicants, serve as a back-up for staffi...Show moreLast updated: 12 days ago
    • Promoted
    Consent

    Consent

    EquifaxReston, VA, US
    Full-time
    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to...Show moreLast updated: 30+ days ago
    • Promoted
    Law Clerk

    Law Clerk

    Murray Osorio PLLCFairfax, VA, US
    Full-time
    Murray Osorio, PLLC is a full-service immigration law firm, practicing in all areas of immigration law including removal defense, family petitions and waivers, business immigration, and federal lit...Show moreLast updated: 29 days ago
    • Promoted
    Law Clerk

    Law Clerk

    Law Offices Of Steven Heisler LLCBaltimore, MD, US
    Full-time
    This is an excellent opportunity for current law school students and recent law school graduates who are interested in becoming litigators. You will gain ample experience in a fast-paced personal in...Show moreLast updated: 30+ days ago
    • Promoted
    Non-Exempt Contingent I

    Non-Exempt Contingent I

    University of Maryland Global CampusHyattsville, MD, US
    Full-time
    Non-Exempt Contingent I Online Application.University of Maryland Global Campus (UMGC) continuously seeks applicants for General Intermittent Contractual positions for all departments throughout th...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Conflicts and Intake Specialist

    Senior Conflicts and Intake Specialist

    Fawkes IDMWashington, DC, US
    Full-time
    This person will be responsible for helping the firm avoid inadvertent conflicts of interest in taking on new clients, new work, or new people. Successfully operating various Firm databases / software...Show moreLast updated: 30+ days ago
    • Promoted
    Law Firm Intake Specialist

    Law Firm Intake Specialist

    WGK Personal Injury LawyersBaltimore, MD, US
    Full-time
    The Legal Intake Specialist plays a crucial role in the Intake Department, managing the entire lead process from initial contact to client sign-up for all incoming prospective clients with new case...Show moreLast updated: 13 days ago
    • Promoted
    External Job Posting Report Officer

    External Job Posting Report Officer

    PeratonFalls Church, VA, US
    Full-time
    Synthesizes intelligence information from multiple outlets into customer-specific reporting formats.Manipulates myriad classified and open-source databases to aid in intelligence reporting.Identifi...Show moreLast updated: 30+ days ago
    • Promoted
    LCSW / LCPC Intake Specialist

    LCSW / LCPC Intake Specialist

    K&I HEALTHCARE SERVICES LLCWaldorf, MD, US
    Full-time
    K&I Healthcare Services supports the recovery of individuals with mental illness and substance abuse.We incorporate teaching to empower our clients to make the best decisions about their mental...Show moreLast updated: 3 days ago
    • Promoted
    Paralegal / Legal

    Paralegal / Legal

    TradeJobsWorkForce22227 Arlington, VA, US
    Full-time
    Paralegal / Legal Job Duties : Keeps cases organized by establishing and organizing files; monitoring...Show moreLast updated: 30+ days ago
    • Promoted
    Employment & Labor Attorney

    Employment & Labor Attorney

    Kaizen StackupWashington, DC, US
    Full-time
    Employment & Labor Associate.This role offers the opportunity to work closely with our.We also welcome applications from. Familiarity or interest in the.Demonstrated initiative, professionalism,...Show moreLast updated: 5 days ago
    • Promoted
    Intake Attorney

    Intake Attorney

    Growth Solutions TeamGlen Burnie, MD, US
    Part-time
    Criminal Defense Law Firm seeking a Contract, Part-Time, Remote Intake Attorney to join their growing team! Please see details below and apply if interested. Looking for an Maryland-licensed Attorne...Show moreLast updated: 30+ days ago
    • Promoted
    Conflicts and Intake Specialist

    Conflicts and Intake Specialist

    Fawkes IDMWashington, DC, US
    Full-time
    An international law firm with offices in Washington, D.Conflicts and Intake Specialist to join their team.This person will be responsible for helping the firm avoid inadvertent conflicts of intere...Show moreLast updated: 30+ days ago
    • Promoted
    Labor amp Employment Senior Associate or Counsel

    Labor amp Employment Senior Associate or Counsel

    BCG Attorney SearchWashington, DC, United States
    Full-time
    Labor amp Employment Senior Associate or Counsel.A law firm seeks a Senior Associate or Counsel to join their Labor & Employment Department in Washington, DC, focusing on labor relations matters.Th...Show moreLast updated: 30+ days ago
    • Promoted
    Job Action Officer - TS / SCI with Polygraph Required

    Job Action Officer - TS / SCI with Polygraph Required

    LMIWest Mclean, VA, US
    Full-time
    LMI is seeking a skilled Action Officer at a client site in VA.The position supports an IC client and a TS / SCI with Polygraph is required. At LMI we understand the need for innovative ideas and fres...Show moreLast updated: 30+ days ago
    • Promoted
    Reentry Specialist

    Reentry Specialist

    Employ Prince George'sLaurel, MD, US
    Full-time
    The Reentry Specialist will provide direct support, case management, and strategic navigation for individuals returning to Prince George’s County from incarceration.This role is grounded in r...Show moreLast updated: 5 days ago
    • Promoted
    Bailiff

    Bailiff

    Richland County GovernmentWashington, DC, US
    Full-time
    Bailiffs are responsible for maintaining order in the courtroom and enforcing the orders of the Court.A Bailiff's primary mission is to preserve and protect the integrity of the judicial process.Ba...Show moreLast updated: 30+ days ago