Patient Experience Rep - Patient Experience - Hopewell - Per Diem

Job Opportunity At Capital Health

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed minimum pay reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Minimum Pay : $15.75

Position Overview

• Ensures that inquiries and requests are addressed in a friendly and responsive manner.
• Anticipates the needs of patients, guests, and visitors and takes proactive measures to ensure their satisfaction.
• Demonstrates knowledge of department locations and directs guests using facility maps or other aids to appropriate locations.
• Responds immediately to guest inquiries.
• Provides proactively patient and guest comfort and emotional support as needed.
• Surveys lobby and surrounding area ensuring it is inviting and that visitors are being assisted as they enter.
• Utilizes service recovery skills as appropriate in problem solving situations.
• Promptly and courteously answers phones and provides clerical and administrative services as needed.
• Collaborates with security personnel on a continuous basis to provide a hospitable, welcoming and safe environment.
• Performs temperature screenings on all individuals entering Capital Health facilities as needed.
• Presents a professional image at all times.
• Maintains a moderate noise level.
• Maintains a neat and orderly front desk for a positive first impression.
• Adheres to wearing appropriate attire and maintenance.

Minimum Requirements

Physical Demands And Work Environment

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."

For benefit eligible roles, in addition to cash compensation, we provide a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, robust PTO plan, overtime to eligible roles, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

The pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and / or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and / or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.