Desktop Support

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Job Summary

Randstad Digital is hiring an onsite Desktop Support Technician.

Title : Senior Desktop Technician

Location : Orange, TX 77630

Duration : 12 months

Summary

A Senior Desktop Support Technician plays a crucial role in ensuring the seamless operation of an organization's IT infrastructure. This position involves providing advanced technical assistance and support to end-users, diagnosing and resolving complex hardware and software issues, and implementing best practices to optimize system performance.

Senior technicians take ownership of workstation deployments and ensure employees have reliable desktops, laptops, and essential computing tools to maximize productivity.

For immediate review and consideration, please email resume to Email : jomarie.mercado@randstaddigital.com

Location

Orange, Texas

Job Type

Solutions

Salary

$25 - 28 per hour

Work Hours

8am to 5pm

Education

High School

Responsibilities

• Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio / visual equipment, etc.
• Use Remedy incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
• Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
• Provision and administer user accounts, distribution groups, and security groups in Active Directory.
• Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.

Qualifications

Job Duties

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including : medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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