Talent.com
Customer Service Representative - Bilingual Spanish, Healthcare

Customer Service Representative - Bilingual Spanish, Healthcare

MaximusTornillo, TX, United States
30+ days ago
Job type
  • Full-time
Job description

General information

Job Posting Title

Customer Service Representative - Bilingual Spanish, Healthcare

Date

Tuesday, September 30, 2025

City

El Paso

State

TX

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video

Customer Service Representative - Bilingual Spanish, Healthcare

Location :   On-site in El Paso, TX

Hourly Base Pay :  $16.91 plus a $750 new hire bonus and up to $2,200+ in other potential bonuses!

Schedule :   Limited-Service   Full-Time   schedules available

Site Hours :   Monday - Sunday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.

Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.

Maximus is hiring   Bilingual (English / Spanish) Customer Service Representatives   (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're ready to turn care into action, this is your chance to shine.

In this role, you’ll be part of a team that supports s ome of the most vulnerable communities in America   as they access and understand healthcare programs.   To prepare for this role, Maximus provides paid, comprehensive training   to give you the tools and confidence to succeed from day one.

Pay and Benefits

At Maximus, we know that when our team thrives, everyone wins. That’s why our benefits are built to support your health, your finances, and your life. We offer a competitive compensation package designed to support your success, professionally and personally :

  • Competitive Compensation :
  • $16.91 / hr. base pay + 10% shift differential for evening shifts

$750 new hire bonus and up to $2,200+ in bonus opportunities, including training completion and referrals

  • Comprehensive Insurance Coverage :   Company-paid medical coverage
  • Tuition Reimbursement :   Invest in your ongoing education and development
  • Future Planning :   401(k) with company match
  • Paid Time Off Package :   Paid time off, sick leave & 11 paid holidays
  • Maximus Wellness Support :   Employee Assistance Program (EAP), wellness resources, and employee discount programs
  • Work / Life Balance Support :   Flexible schedules that meet your lifestyle
  • Career Growth :   A supportive environment with career development and promotional opportunities
  • Meaningful Work with Impact :   No cold calls, sales, or collections involved!
  • Eligibility requirements apply, ask your recruiter for more details

    • Essential Duties and Responsibilities :

  • Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).
  • Calls are basic and routine.
  • Uses computerized system for tracking, information gathering, and / or troubleshooting.
  • Provides feedback when needed, provide input on call trends, processes, procedures, and training.
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
  • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
  • Refer calls as required to CSR Lead
  • Maintain up-to-date knowledge of client regulations and policies
  • Report problems that occur via the online system so they can be addressed by the appropriate parties

    • Minimum Requirements

  • High School diploma or equivalent with 6 months of customer service experience.
  • Must be fluent in English and specified secondary language.
  • Must be able to speak and read Spanish fluently
  • Ability to work within established turnaround times
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team
  • Regular and predictable attendance is required
  • Must participate and certify in internal CCO training to begin this role.
  • Medicare will be expected to participate in and certify in internal Tier I Claims Part     A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
  • May be required to work overtime and scheduled holidays.
  • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

    • #CCOElPaso #maxPriority  #HotJobs0909LI #HotJobs0909FB #HotJobs0909X #HotJobs0909TH #TrendingJobs #CCOallreqs #CSRroles #maxCCOElPaso #HotJobs0923LI #HotJobs0923FB #HotJobs0923X #HotJobs0923TH #TrendingJobs

    #CSRroles

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at

    applicantaccommodations@maximus.com

    Minimum Salary

    16.91

    Maximum Salary

    16.91

    Create a job alert for this search

    Customer Service Representative Bilingual Spanish • Tornillo, TX, United States

    Related jobs
    • Promoted
    Requisition Bilingual (English / Spanish) Customer Service Representative - (Onsite)

    Requisition Bilingual (English / Spanish) Customer Service Representative - (Onsite)

    InteLogixEl Paso, TX, US
    Full-time
    Bilingual Customer Service Representative.InteLogix is seeking a Bilingual (English / Spanish) Customer Service Representative to join our organization. In this role, you will be the first point of co...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative - PT

    Customer Service Representative - PT

    Avis Budget GroupEl Paso, TX, US
    Full-time +1
    Avis Budget Group Job Opportunity.Monthly Commission Opportunity Shift Premium may Apply.Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative | Video Repair (Bilingual)

    Customer Service Representative | Video Repair (Bilingual)

    SpectrumEl Paso, TX, US
    Full-time
    This role requires the ability to work lawfully in the U.Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including r...Show moreLast updated: 2 days ago
    • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border ProtectionFort Hancock, Texas, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Entry Level Sales Representative

    Entry Level Sales Representative

    American Income LifeFabens, TX, US
    Full-time
    A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative - Healthcare

    Customer Service Representative - Healthcare

    MaximusSan Elizario, TX, US
    Full-time
    Customer Service Representative - Healthcare\n.Description & Requirements\n \n\n.Customer Service Representative - Healthcare. Limited-Service Full-Time schedules available.Evening shi...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative - Bilingual Spanish, Healthcare

    Customer Service Representative - Bilingual Spanish, Healthcare

    MaximusSan Elizario, TX, United States
    Full-time
    Customer Service Representative - Bilingual Spanish, Healthcare .Customer Service Representative - Bilingual Spanish, Healthcare. Evening shifts are in high demand! We offer a 10% shift differential...Show moreLast updated: 30+ days ago
    • Promoted
    Bilingual Spanish Customer Service Representative

    Bilingual Spanish Customer Service Representative

    AloricaEl Paso, TX, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the content beautiful and concise, removing any unnecessary details or format...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Sentry InsuranceEl Paso, Texas, US
    Full-time
    In our Motorcycle customer call center, our Customer Service Representatives provide quality customer service to insureds and customers. In this role, you will resolve service problems in a contact ...Show moreLast updated: 3 days ago
    • Promoted
    Remote Bilingual Call Center Representative | Spanish-English

    Remote Bilingual Call Center Representative | Spanish-English

    MCIEl Paso, TX, US
    Remote
    Full-time
    Bilingual Call Center Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a co...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative ($20 PH starting)

    Customer Service Representative ($20 PH starting)

    SPECTRUMEl Paso, TX, United States
    Full-time
    This role requires the ability to work lawfully in the U.Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dyna...Show moreLast updated: 30+ days ago
    • Promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionTornillo, TX, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPAFabens, Texas, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Sales Representative(Spanish)

    Call Center Sales Representative(Spanish)

    SpectrumEl Paso, TX, US
    Full-time
    Dial in on what our customers really need and connect yourself to an impressive future.That's the idea behind our Call Center Sales roles. From our call centers, you'll become an expert on all of ou...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    U.S. Border Patrol Agent

    U.S. Border Patrol Agent

    U.S. Customs and Border ProtectionFabens, Texas, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 1 hour ago
    • Promoted
    Customer Service Representative - Bilingual Spanish, Healthcare - New Hire Bonus!

    Customer Service Representative - Bilingual Spanish, Healthcare - New Hire Bonus!

    MaximusEl Paso, TX, United States
    Full-time
    Customer Service Representative - Bilingual Spanish, Healthcare .Customer Service Representative - Bilingual Spanish, Healthcare. Evening shifts are in high demand! We offer a 10% shift differential...Show moreLast updated: 23 days ago
    • Promoted
    Remote Bilingual Call Center Representative | Spanish-English

    Remote Bilingual Call Center Representative | Spanish-English

    Valor VIPEl Paso, TX, US
    Remote
    Full-time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Sentry Insurance GroupEl Paso, TX, US
    Full-time
    Customer Service Representative.In our Motorcycle customer call center, our Customer Service Representatives provide quality customer service to insureds and customers. In this role, you will resolv...Show moreLast updated: 23 days ago
    • Promoted
    Costco Customer Service Representative - Starting at $22 / hr

    Costco Customer Service Representative - Starting at $22 / hr

    TradeJobsWorkforce79930 El Paso, TX, US
    Full-time
    Bring your energy to the role of Costco Customer Service Representative to follow safety procedures and company policies, support the preparation and delivery of goods or services, and respond prom...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border ProtectionFabens, Texas, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 1 hour ago