Associate Clinical Administrative Coordinator

Remote Customer Service Position

This position is remote in Pacific and Mountain Time Zones. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9 : 00am - 5 : 30pm local time. It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of paid on-the-job training. The hours of training will be MST - 9 : 00am - 5 : 30pm PST - 8 : 00am - 4 : 30pm, Monday - Friday. Training will be conducted virtually from your home.

Primary Responsibilities :

• Complete outbound / inbound telephonic outreach to members utilizing auto dialer and manual dialing
• Scheduling in home visits with a licensed medical staff member
• Ensure the appointments are scheduled accurately and resolve any scheduling issues or concerns
• Provide excellent customer service to engage our members
• Constantly meet established productivity, time management, and quality standards while maintaining good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA

Hours for the Role - Mon-Fri 9am-5 : 30pm - local time. This is a high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Telecommuting Requirements :

Soft Skills :

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.