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Business Data Analyst, Video Safety Operations - Trust & Safety - San Jose Job a

Business Data Analyst, Video Safety Operations - Trust & Safety - San Jose Job a

MediabistroSan Jose, CA, United States
3 days ago
Job type
  • Full-time
Job description

Overview

The Video Safety Operations (VSO) Reports & Insights Team architects diagnostic frameworks and builds automated data solutions to elevate operations performance. Our mission is to sustain a safer video ecosystem via data-driven excellence.

Responsibilities

  • Design, update, and implement moderation performance data metrics & attribution frameworks.
  • Set granular targets and design performance scorecards, monitor target completion rates, navigate root causes and coordinate cross-functional (XFN) solutions for performance driving.
  • Develop and maintain strategic data dashboards and automation solutions.
  • Conduct topic deep-dive analysis to enable cross-functional (XFN) decision making.

Qualifications

  • Minimum Qualifications
  • Bachelor’s degree or above in math / statistics / computer science / information systems related majors.
  • 3-5 years of data analysis, business insights enablement or business intelligence experience.
  • Profound knowledge of content moderation operations and strategies, such as quality measurement, capacity planning, target setting and performance scorecard planning.
  • Professionalism in metric systems setup, attribution analysis and target setting methodologies.
  • Proficiency in Data Visualization (Tableau / Power BI), SQL & Excel, Statistics, and Python (a plus).
  • Proficiency in both English and Mandarin to support global and regional communication managing stakeholders with Chinese as the working language.
  • Preferred Qualifications
  • Experience using Datapower & Aeolus and other Trust & Safety platforms.

    • About TikTok

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, with offices worldwide.

    Diversity & Inclusion

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and strive to reflect the communities we reach.

    Trust & Safety

    TikTok recognises that keeping our platform safe can be demanding; we provide comprehensive programs to promote physical and mental wellbeing and ensure a person-centred, innovative, and integrated approach.

    Accommodations

    TikTok provides reasonable accommodations in recruitment processes for candidates with disabilities or other protected reasons. If you need assistance, please reach out for an accommodation.

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    Data Analyst • San Jose, CA, United States