Field Service Engineer 2

Job Description

Position Summary : Position is based in Austin, TX. Represent the company worldwide at customer locations in a technical product support role. Responsible for customer's satisfaction with performance of equipment, modifications, and upgrades to existing equipment, including repair, maintenance, training, and servicing. Performs intermediate on-site machine engineering and customer support activities involving the installation, modification, service and repair of equipment.

Essential Functions / Major Responsibilities :

• Conduct on-site installation and repair of semiconductor test equipment on location at customer locations worldwide. Complete retrofits at customer sites. Leverage skill and knowledge of company equipment (electro-mechanical and pneumatic systems, software systems, systems functionality, and diagnostics) to perform testing and troubleshooting of complex equipment to ensure proper working order : ensure procedures are followed and findings are documented. Make repairs, solves problems and / or communicates repair suggestions to customers.
• Isolate equipment start-up malfunctions and take corrective action.
• Respond to customer requests for technical service. Make recommendations to improve product reliability and serviceability. Make recommendations to the spares list.
• Provide technical assistance to the internal Sales Department.
• Develop and certify standard testing procedures.
• Monitor product reliability and collect data for analysis. Analyze data, submit findings and make recommendations to improve product reliability.
• Coordinate and participate in conference calls to facilitate escalated issues.
• Provide technical training and support to customers and deliver operator training. Serve as an on-site expert on questions or issues involving equipment in operation at customer facilities.
• Train customer personnel and OEM dealers in equipment operation and maintenance requirements.
• Make technical presentations as required on various field service processes and equipment operations.
• The position is based in Austin, TX and supports various customers within the US & International. Job may require domestic and international travel up to 75% of the time, in future.

Supervisory Responsibility : May provide work leadership and training to lower-level employees.

Qualifications :

Job Conditions :

Domestic and international travel required, up to 75% of the time. Must possess and maintain a valid driver's license and automobile insurance.

Physical Demands / Strengths :

Prolonged bending, kneeling, crawling and lying down. Ability to stand for eight hours. Ability to lift, up to 25 pounds.

Protective Devices Required : In required areas.