Payment Correspondence Processor II
LERETAPomona, CA, United States19 hours ago
Job type
- Full-time
Job descriptionOpens incoming mail, date-stamp, sort and prioritize within 24hrs Identifies contract information, image, and index incoming mail Researches, identifies and returns mail that was incorrectly received Validates POP (Proof of Payment) documentation from borrowers for authenticity, updates system of record with findings, and creates acknowledgement letters Researches "undeliverable" return mail for BNA errors and notifies clients Prepares outgoing bill requests and registrations to taxing authorities Opens incoming mail from taxing authorities and routes to appropriate process Authenticates all tax bills received and confirms correct taxing authority mailing address, phone number, contact information and due dates Utilizes 10-Key tax amounts into LERETA's TCSL (Tax C Service Search Listing) System Images and indexes customer documents for proper uploading to LERETA's WebXtender System Distributes outsourcing mail according to lender approved mail matrix. In some cases, in Lender Servicing systems; MSP, FiServ, Mortgage SERV, LSAMS, etc. Prepares outgoing tax amount reports to lenders Matches necessary bills to report listings for clean organized packages to the lenders Initiates and prepares timely and accurate reporting files for various lenders Cash Management - Expedites the identification of incoming electronic funds and lender checks to key check details into payment database for mass payments Balance Sheet - Accurately balances funds for mass payments to taxing authorities in conjunction with ELD (Economic Loss Date) to ensure timely remittance. Reviews daily cash flow to ensure account reconciliation prior to remittance of funds to the taxing authority Frequently analyzes prioritization of work and projects by creating, manipulating, and utilizing excel spreadsheets Files and pulls necessary tax bills for payment processing. Matches necessary bills to payment listings for clean organized payment packages to the taxing authorities Evaluates position of funds in-house against various service level agreements to determine best processing path supporting team goals and customer expectations Utilizes internal controls such as internal DCP (Daily Cash Position) report to monitor funds payable to LERETA and all other electronic funds for taxing authorities Initiates and prepares timely and accurate electronic funds transfers to various taxing authorities Uploads payment file details to taxing authorities vendor websites (Auto Agent, GovTech, and Grant Street) and ensure that procedures and policies are followed for excess funds during upload Responds to mortgage lenders and taxing authorities by utilizing effective verbal and written communication in a prompt and accurate manner Assists with slightly more difficult research as needed for complaints and escalated mattersCompiles documentation to respond to regulatory audits (REGAB, SSAE18) and customer audit requests Provides details of quality issues found throughout process to immediate Team Lead or Supervisor Accurately prepares production / statistical reports as applicable Maintains / exceeds production standards while continuously pushing to increase productivity Effectively communicates ideas and opportunities to increase processing efficiencies Escalates compliance or variance concerns to Management Team Builds effective working relationships and collaborates as a team player Supports new ideas, policies, or procedures Assists Payment & Correspondence Lead and / or Payment & Correspondence Supervisor with identifying issues with team members Assists Payment & Correspondence Lead and / or Payment & Correspondence Supervisor with delegating of work during peak cycles Assists Payment & Correspondence I with difficult and / or exceptions to the normal process Must be able to type 50 wpm Must be able to use 10-key by touch; 9k or above with 98% accuracy Must be a team player and can work in a team environment Must possess effective communication skills, both written and verbal Must be able to work in a fast-paced, high volume, and customer-focused environment Must be able to accurately meet deadlines and work overtime during peak seasons (as needed) High School Diploma or equivalent Six (6) to twelve (12) months experience as Payment and Correspondence Specialist I or equivalent Intermediate knowledge and understanding of Payment & Correspondence Team Databases (Bill Acquisition and / or Payment) Intermediate knowledge and understanding of LERETA's Mainframe and platforms for processing Intermediate knowledge of LERETA's tax cycles including higher level of complexity pertaining to state and agency requirements
The P ayment & Correspondence Processor II isupports the main functions of the Payment & Correspondence Team and has a wide-range of responsibilities in some or more of the following areas : Outgoing manual bill requests to taxing authorities, tax bill review - keying and verifying amounts, bill vault - reporting to our customers, incoming mail sorting, letter correspondence, and monitoring EFT / ACH funds and physical checks for balancing prior to accurate payment remittance. All functions of this team require attention to detail and ensuring deadlines are consistently met.
Borrower & Agency Notification Letters
- Issues Delinquent Tax Notification letters to mitigate homeowner impact to their escrow account
- Responsible for the analysis and approval of outbound files to customers and vendors
- Create manual letters via mail merge
- Interacts with print vendors regarding production assignments or concerns
- Tag letters with ADA requirements for customers online accessibility
- Monitors regulatory requirements for NJME2 and NY953 Letters
Borrower Mail
Bill Processing
Payment Processing
Customer Service & Request
Quality Control & Production
Teamwork
Department Support & Training
Assists with training of fellow team members, specifically temporary team members that are brought on during peak cycles
Core Competencies
Required Education / Experience
Salary Range : $17.16 - $21.45
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Create a job alert for this search
Correspondence Processor • Pomona, CA, United States
Related jobs
The Customer Relations Manager will work to align the billing and collections team to ensure company standards are achieved by managing and assigning workload(s) and overseeing customer onboarding,...Show moreLast updated: 30+ days ago Job Title : Early Careers Program Coordinator.Century City, CA (Hybrid – 3 days onsite).Temp, potentially Temp to Hire .We’re seeking a proactive and creative.
Early Careers Program Coordinator.This ...Show moreLast updated: 27 days ago The Outsource Disbursement Processor II ensures that all tax bills, correspondence, current open items and C-Service reports are processed timely and efficiently for any states assigned with minima...Show moreLast updated: 19 hours ago Payroll Specialist who will be responsible time keeping records of employees’ hours worked as well as any deductions or withholdings required to comply with state and federal laws in all of our mar...Show moreLast updated: 30+ days ago Accounts Payable Manager who will be responsible for payments and controlling expenses by receiving, processing, verifying, and reconciling invoices.
This role is on-site in Culver City, CA and can ...Show moreLast updated: 30+ days ago Monrovia, CA (Onsite, 5 days a week).Duration- 4-6 months contract .We are seeking a detail-oriented.This role will be responsible for processing a high volume of purchase orders (POs), ensuring pr...Show moreLast updated: 27 days ago Payment & Correspondence Processor I.Bill Acquisition & Payment Teams by responding to outgoing manual bill requests to taxing authorities, reviewing and keying of tax amounts for reporting to LERE...Show moreLast updated: 18 hours ago 
The Consumer Loan Officer will assume, but not be limited to, the following responsibilities : .Ability to handle a high volume of loan applications submitted via various channels such as online, by ...Show moreLast updated: 30+ days ago
AlliedTravelCareers is working with Prime Time Healthcare to find a qualified CT Tech in Modesto, Connecticut!.Now Hiring : Allied Healthcare CT - Modesto, California.
Contact us for Pay Information....Show moreLast updated: 30+ days ago
Start the School Year Strong! - Now hiring for the 2025–2026 school year.Step into a full-time paraprofessional or classroom support staff role focused on special education and support students wit...Show moreLast updated: 30+ days ago
A company is looking for a CPC Processor - Customer Support.Key Responsibilities Process medical record requests by handling calls from patients, insurance companies, and attorneys Document info...Show moreLast updated: 1 day ago
Earn at least $690 driving with Uber when you complete your first 70 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...Show moreLast updated: 7 days ago
Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment while maintaining a focus on quality of work and delivering an exceptional customer experience.As ...Show moreLast updated: 30+ days ago Payroll Specialist who will be responsible time keeping records of employees’ hours worked as well as any deductions or withholdings required to comply with state and federal laws in all of our mar...Show moreLast updated: 12 days ago Customer Service / Order Processor – Onsite in Huntington Beach, CA.We’re looking for an experienced.Saturday work during peak season.
Process incoming orders and provide customer service support.Tr...Show moreLast updated: 19 days ago Accounts Payable Specialist who will be responsible for payments and controlling expenses by receiving, processing, verifying, and reconciling invoices.
This role is hybrid in Monrovia, CA and can p...Show moreLast updated: 30+ days ago Bilingual Receptionist (Temporary – 1 Week).A nonprofit organization is seeking a.This is a short-term assignment, ideal for someone friendly, dependable, and ready to start.Greet visitors and answ...Show moreLast updated: 25 days ago Earn at least $690 driving with Uber when you complete your first 70 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...Show moreLast updated: 7 days ago
- Promoted
Billing / Collections Manager
Vaco by HighspringSanta Ana, CA, USFull-time
- Promoted
Early Career Program Coordinator
Vaco by HighspringAltadena, California, United StatesFull-time
- Promoted
- New!
Outsource Disbursement Processor II
LERETAPomona, CA, United StatesFull-time
- Promoted
Payroll Specialist
Vaco by HighspringAltadena, California, United StatesFull-time
- Promoted
Accounts Payable Manager
Vaco by HighspringAltadena, California, United StatesFull-time
- Promoted
Inventory Clerk
Vaco by HighspringAltadena, California, United StatesTemporary
- Promoted
- New!
Payment Correspondence Processor I
LERETAPomona, CA, United StatesFull-time
Consumer Loan Processor I
First City Credit UnionAltadena, CA, USAFull-time
Quick Apply
- Promoted
Travel CT Tech - $2,278 to $2,546 per week in Modesto, CT
AlliedTravelCareersModesto, CT, USFull-time
- Promoted
Paraprofessional - Immediate Start
Zen EducateBlue Jay, CA, United StatesFull-time
- Promoted
Customer Support Processor
VirtualVocationsOntario, California, United StatesFull-time
- Promoted
Earn At Least $690 For Your First 70 Trips, Guaranteed.
UberPhelan, CA, USFull-time +1
Loan Processor
Mission LoansIrvine, CA, USTemporary
Quick Apply
- Promoted
Payroll Specialist (Contract)
Vaco by HighspringAltadena, California, United StatesFull-time
- Promoted
Customer Service / Order Processing (Contract)
Vaco by HighspringHuntington Beach, CA, USFull-time
- Promoted
Accounts Payable Specialist
Vaco by HighspringAltadena, California, United StatesFull-time
- Promoted
Temp Bilingual Receptionist
Vaco by HighspringAltadena, California, United StatesFull-time
- Promoted
Fast Pay - Earn at least $690 in your first 70 trips, guaranteed.
UberLytle Creek, CA, USFull-time +1