Customer Service Representative

Job Description

Job Description

Are you looking to grow? So are we! LUKE SHANAHAN INSURANCE AGENCY INC Farmers Insurance in Camas, Washington, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Customer Service Representative . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you , apply today!

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Disability Insurance

Life Insurance

Health Insurance

Dental Insurance

Responsibilities

• Process customer policy change requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Develop and maintain client relationships.
• Attend training and continuing education courses.

Requirements

Enthusiasm, optimism, and a willingness to see the good in every situation.