Manager-Application Development & Management

Manager-Application Development & Management

In your new role as Manager-Application Development & Management you would supervise a team of Information Technology professionals that plan, design, develop, deploy, and support IT applications and systems in support of company initiatives. Projects may consist of small enhancements to existing systems to the development of new products and services.

Projects include, but are not limited to, software package selection and implementation, custom software development, assisting in contract negotiation for the procurement of software, vendor implementation services, process improvement efforts, or contract consulting services.

The position, at this level, is an experienced IT manager that leads teams that support the company's most critical systems with the highest skilled staff. The scope of responsibility is reduced to fewer systems or business units with all facets of IT service delivery or focused on operational support as part of a larger team.

Systems may include servers (physical and virtual), operating systems, mass storage, commercial packaged software, or open-source software. Systems may be hosted at a TDS owned facility, a third party, or split across multiple facilities.

Responsibilities

Ensures the successful implementation of systems that support company-wide business operations that may also span several business units within the company. Ensures that all activities and work products follow company development policies, procedures, and standards. Prepares workplans for product deliverables, manage human and fiscal resources, effectively negotiate timelines, scope, and cost constraints with project sponsors to attain project goals, oversee completion of tasks, provide status and completion reports to management, and administer the vendor contracts for the project.

Ensures IT systems are maintained to meet the agreed upon service levels for availability, reliability, performance, and cost. Proactively plan and implement routine maintenance, repairs, enhancements, and upgrades to ensure the systems continue to meet business demands until their decommissioning. Develop on-call rotational schedules, backup plans, and documentation necessary to ensure 24x7 support of systems essential to the operation of the company or the provisioning and delivery of products and services to customers.

Prepare cost benefit studies for proposed projects consistent with business goals and financial constraints using the appropriate financial analysis tools. Develop and maintain business cases for projects and complete the business value realization report at project completion. Establish project budgets, cost tracking mechanisms, processes for release of funds, and financial reporting for project sponsors and stakeholders. Take correction action as required to reduce financial risks and mitigate potential budget-related problems. Develop annual budget plans for new development, enhancements, maintenance, vendor support, and license fees.

Identify the talent needs for the team to satisfy accountabilities for project delivery and operational support. Develop plans to attract, hire, develop, and retain employees with the skills, knowledge, experience, and motivation needed to successfully support the team in providing IT services. Anticipate shifts in skill requirements and prepare employees to meet those future needs. Provide growth opportunities for employees through stretch assignments, professional development, coaching, mentoring, and feedback. Establish performance criteria for employees, evaluate performance, and provide employees with timely feedback. When necessary administer performance improvement plans or conduct employee terminations.

Communicate (e.g. written, verbal, social media, etc.) to appropriately engage and inform executive management, project sponsors, system stakeholders, and staff on project, system, financial, and team performance as appropriate. Communicate complex, technical information in a form and manner suitable for the audience to ensure maximum comprehension and to positively influence decision-makers. Establish trust with stakeholders through transparent, unbiased, factual, timely, and complete communication suitable for the targeted audience.

Establish, grow, and maintain professional business relationships with internal sponsors and project stakeholders, other support teams within the company, and external product and service vendors.

Maintains expert knowledge of the principles and practices of the company's chosen markets. Maintains expert knowledge of trends in project management best practices relevant to company's operations.

Establishes and maintains contacts with vendors important to the company's success.

Qualifications

Required Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 8+ years of IT experience.

Other Qualifications

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. The associate may occasionally lift and / or move up to 25 pounds. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to :