Shift Manager – Customer Service Associate (Restaurant)

Learn More About the MRCO Family at https : / / www.mrco.net  with benefits that include Competitive Pay, Optional Daily Pay, Flexible Scheduling, Paid Time Off, Free Meal During Shift, and Career Path Opportunities!

Role :

The Shift Manager will support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities :

Ensuring Consistent Customer Satisfaction

• Executes the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensures that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensures that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrates that the Customer needs are the highest priority.
• Ensures food safety, quality and accuracy of orders.
• Resolves customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperates with peers – works with fellow employees as part of a team, helps others when they need a hand.

Developing People

Act Like an Owner

Job Requirements and Essential Functions :

Attendance

Initiative and Energy

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and / or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

EEO

Benefits

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”