Business Effectiveness Senior Consultant (OCM)

Change Management Leader

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Implements change management projects including stakeholder management, leadership alignment, organizational development, and culture. Creates content and disseminates business communications to employees on multiple platforms.

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines :

• Partners across the enterprise to design and deliver cross-functional change management solutions to improve business results.
• Owns and leads large-scale, complex change initiatives impacting multiple operations and underwriting teams and / or other business areas. Triage new communication and training requests to determine if training, communication or change management intervention is required.
• Utilizing the approved methodology, assesses stakeholders, impact, change drivers and barriers to change to determine risk and risk mitigation processes. Identifies and mitigates integration risks and issues.
• Under minimal or no technical direction, drafts business communications on behalf of operations senior leaders targeted at internal audiences and executive stakeholders.
• Drafts, edits and ensures accurate distribution of brand-compliant announcements across functions. Demonstrates consistent use of brand templates, alignment to corporate guidelines and communication protocols and rules of engagement.
• Collaborates with all levels of operations leaders, HR business partners, corporate communications and UWS / field operations leaders to facilitate process for leaders to model and implement changes needed to support adoption or improve functional performance.
• Designs and formalizes process and governance for operations service delivery and underwriting change management.
• Measures change process and effectiveness of communication based on stakeholder feedback and surveys. Analyzes data and trends to determine business readiness and if solution had desired impact. Identify opportunities for improvement, communicate results to stakeholders and act on lessons learned.

May perform additional duties as assigned.

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