Manager, Sales Business Accounts

Spectrum Business Account Manager

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Job Summary

The Spectrum Business Account Manager manages the daily operations of a geographic sales team that sells to small and medium-sized businesses while aspiring to exceed budgeted sales goals.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop and maintain a team territory plan, coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets.
• Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the time completing office work.
• Coach to and follow Charter's Sales Process
• Works with their sales teams to set sales goals using various systems and tools.
• Resolves customer complaints or other issues that may interfere with efficient sales operations.
• Organize and facilitate meetings regularly to ensure the sales team is aware of any tools, processes, or product updates.
• Recruit, interview, hire, train, and coach Account Executives to achieve sales goals.
• Handle employee relation issues, including performance appraisals, coaching, and ensure training compliance.
• Ensures that each Account Executive is executing a living territory plan for the assigned area.
• Manage daily individual rep funnel activity, including contacts, presentations, and sales.
• Completes all administrative tasks related to all sales activities and ensures account executives do the same.
• Has a detailed understanding of Charter's product offerings and value propositions in the markets they sell in.
• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures positive and professional relationships with customers, business partners, and co-workers.
• Attend and participate in meetings as established by management.
• Manage administration : Ensure the following processes are being completed : Project Plans, Business Cases / ROI, etc.
• Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive, and resourceful.
• Perform other duties as assigned.

Required Qualifications

Skills / Abilities and Knowledge

Education

Related Work Experience

Working Conditions

Compensation

The base pay for this position generally is between $62,900.00 and $104,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $73,000.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.