A company is looking for a Customer Care Professional III to join their Customer Success team.
Key Responsibilities
Act as the primary owner for customer inquiries, resolving routine and complex problems
Edit and update customer account information, managing account changes and service needs
Generate key customer reports and collaborate with internal departments to meet service standards
Required Qualifications
2-4 years of experience in a professional Customer Service or Contact Center environment
High competency in computer software packages and experience with CRM applications
Strong reasoning skills with the ability to identify trends and research issues
High School Diploma required; a minimum of 2 years of College Education preferred
Exceptional organizational skills and interpersonal strength
Customer Care Specialist • Hialeah, Florida, United States
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