Job Service Manager
Mazzella CompaniesJacksonville, FL, US- Full-time
Service Manager
The Service Manager oversees the operation of the branch's crane service business.
Responsibilities
- Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
- Develop and implement the crane service budgets
- Proactively grows service location's crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
- Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum
- Determine staffing requirements based primarily on the labor utilization rate
- Supervise all department personnel
- Assist with the follow up on active service and inspection repair quotes
- Assist Service Coordinator in reviewing / deciding which inspection customers and which items will be quoted
- Assist with sales initiatives, account sales and technical expertise
- Provide instruction and training to employees as required
- Ensure all personnel are in compliance with safety regulations including OSHA guidelines
- Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships
- Provides sales support to maintain or grow existing customer relationships and gain new customers
- Monitor employee and technicians' work time for payroll
- Complete performance reviews, develops and manages employees
- Authorize all expenditures handled directly by the service
- Responsible for maintenance, housekeeping / general upkeep and cleaning of the branch
- Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop
- Assist Service Writers understanding completed inspection reports to formulate quotes
- Perform other duties as assigned
Qualifications
Education
A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.
Experience & Skills
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members Join Mazzella :
Mazzella Core Values :
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Job Service Manager • Jacksonville, FL, US