The Clinical Coordinator - Prenatal Account Relations Team is a full-time position with both in-person and work-from-home capabilities within the Clinical Coordination Team. Our home office is located in Framingham, MA and offers PTO, sick leave, and full medical and dental benefits.
Position Responsibilities :
- Manage administrative intake of cases
- Work with hospitals, clinics, facilities, and clinical team to manage requests for services from providers
- Collect and record medical information
- Review medico-legal forms
- Handle resolution / inquiries from providers
- Manage product kit coordination from providers to our lab
- Facilitate client on-boardings (occasional travel to hospitals / clinics)
- Work alongside clinical coordination team, marketing, sales, and operations facilitating genetic testing orders
Position Requirements :
College degree – Life Sciences preferredStrong base knowledge of geneticsExcellent computer skillsProficient in Microsoft applicationsExcellent written and verbal communication skillsStrong organizational, time management, and prioritization, and multitasking skillsOutstanding customer serviceAttention to detail and problem-solving skillsAbility to manage and maintain relationships with clients and salesAbility to work independently and as part of a team