Business Solutions Analyst III

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Job Description : Senior Salesforce Business Systems Analyst

Position Overview :

We are seeking an experienced and highly skilled Senior Salesforce Business Systems Analyst (BSA-III) to join our team and drive impactful solutions within the Salesforce ecosystem, with a focus on Service Cloud and Experience Cloud. This role combines technical expertise, business analysis, and leadership to collaboratively deliver solutions aligned to business needs and IT strategy. The ideal candidate will have hands-on experience in Salesforce administration, configuration, coding, certifications, and a proven track record of working with architects, business partners, and cross-functional teams. Additionally, the candidate must possess strong management experience to oversee roadmaps and projects in collaboration with Project Managers (PMs) and Scrum Masters.

Primary Duties and Responsibilities

Business Partnership and Strategy Alignment

• Establish and maintain a strong liaison relationship with business partners and the IT organization to deliver effective technical solutions.
• Contribute to both short- and long-term business planning sessions, ensuring alignment with organizational goals and IT strategy.
• Provide direction and input on business goals and strategies from both a business and IT perspective to ensure cohesive planning and execution.
• Conduct data gathering and analysis to understand business strategy requirements and translate them into actionable technical solutions.

Requirements Gathering and Documentation

Solution Design and Testing

Problem Resolution and Customer Satisfaction

Leadership and Team Collaboration

Key Responsibilities

Salesforce Administration and Configuration

Technical Expertise and Development

Project and Roadmap Management

Required Skills and Qualifications

Technical Skills :

Business Analysis Skills :

Project and Leadership Experience :

Soft Skills :

Preferred Qualifications

Key Benefits and Opportunities

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies : AmerisourceBergen Services Corporation