AVP, Rewards Marketing
Synchrony is seeking a bold, entrepreneurial, and data-driven marketer to join our OnePay Marketing organization. This role will be at the center of defining and executing personalized lifecycle marketing strategies that drive activation, engagement, and retention across the customer journey. The ideal candidate will bring a fintech startup mindset - curious, resourceful, and energized by building from zero to scale. This person should be equally comfortable designing customer journeys, partnering with analytics and product teams to unlock personalization, and executing omnichannel campaigns that deliver measurable impact.
Essential Responsibilities include :
- Develop, execute, and optimize personalized lifecycle marketing programs that engage customers from onboarding through long-term loyalty.
- Lead journey design, testing, and automation across email, SMS, mobile app, and digital channels.
- Work directly with OnePay to build a trust-based relationship.
- Partner with Analytics, Product, and Technology to leverage data and behavioral triggers.
- Build and manage multi-channel campaigns.
- Develop creative briefs, campaign calendars, and messaging strategies.
- Collaborate with Loyalty, Digital, and Rewards Product teams.
- Lead A / B testing, measurement, and continuous optimization.
- Manage agency and internal creative partners.
- Ensure marketing compliance and operational excellence.
- Contribute to the broader OnePay growth strategy.
- Perform other tasks as assigned based on business needs.
Qualifications / Requirements include :
Bachelor's degree and a minimum of 5 years of experience leading lifecycle, CRM, or retention marketing campaigns.Strong knowledge of Workfront navigation to execute on marketing campaigns.Strong background in data-driven marketing and personalization using CRM or marketing automation platforms.Experience managing cross-channel marketing campaigns.Proven ability to work collaboratively in a fast-paced, dynamic environment.Excellent communication, organizational, and project-management skills.Desired Characteristics include :
MBA or equivalent advanced degree.Strong relationship management skills.Experience in fintech, retail credit, loyalty, or rewards programs.Strong analytical acumen.Creative problem solver who enjoys testing, iterating, and building programs from the ground up.Familiarity with CRM platforms for automation and personalization.Demonstrated ability to manage agencies and cross-functional teams.High energy, self-starter mindset.Passionate about transforming customer experience through data, technology, and storytelling.The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements :
You must be 18 years or older.You must have a high school diploma or equivalent.You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.All internal employees must consistently meet performance expectations and have approval from your manager to post.Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas.