Front of the House/ Server

Reports to: Food and Beverage Manager and Assistant

**Classification:**

**Education and/or Experience:**
- Associate’s degree in culinary arts or business management.
- Some food preparation and/or food service experience.

**Job Knowledge, Core Competencies and Expectations:**
- Ability to prepare and/or serve foods and beverages and supervise employees.
- Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.
- Knowledge and ability to perform required role during emergency situations.

**Job Summary (Essential Functions):**
Manage food and beverage service in the outlets. Provide informal and fast-food services. Maintain cleanliness. Supervise employees, order supplies, implement controls, and manage effectively to ensure that budgeted food, labor, supplies, and other cost goals are maintained.

**Job Tasks/Duties:**
- Provides food and beverage service according to the club’s standards.
- Maintains cleanliness of production and service equipment and of production, storeroom, service, and other areas.
- Ensures foods are held at safe storage temperatures.
- Supervises personnel to assure highest productivity and conduct.
- Maintains accurate payroll time records and reports.
- Ensures that required revenue control procedures are consistently used.
- Gives food prep assignments during off-peak periods, as needed.
- Requisitions supplies from the club’s kitchen and storeroom and ensures proper transfer and storage.
- Provides adequate display of garnishes and condiments on a “self-serve” basis.
- Complies with applicable health, alcoholic beverage, fire, and other laws and requirements.
- Inspects outlet facility to ensure that sanitation, safety, energy management, preventive maintenance, and other programs are in place in areas of responsibility.
- Develops outlet’s budget and monitors to ensure that financial goals are attained.
- Produces daily or meal-period revenue analysis and other point-of-sale (POS) reports.
- Processes member billing; completes POS daily closeout.
- Provides employee hour, schedule, payroll, tip pool, and other reports.
- Makes product suggestions to staff to increase sales and heighten member satisfaction.
- Assists with the production and service of food and beverage products, as necessary.
- Hires, trains, supervises, schedules, and evaluates assigned staff.
- Receives and resolves complaints applicable to the outlet.
- Maintains and monitors an inventory of all outlet products, supplies, small equipment, and other items.
- Develops and updates procedures manual for the assigned outlet.
- Consistently complies with the club’s policies and procedures for the service of alcoholic beverages to members and guests.
- Suggests menu additions based on member and guest requests.
- Completes other appropriate assignments made by the Food and Beverage Director.

**Licenses and Special Requirements:**
- Food safety certification.
- Alcoholic beverage certification.

**Physical Demands and Work Environment:**
- Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twist or reach.
- Push, pull, or lift up to 50 pounds.
- Continuous repetitive motions.
- Work in hot, humid, and noisy environment.