Patient Services Representative

Job Description

Job Description

POSITION SUMMARY :

The Patient Services Representative (PSR) serves as the first point of contact for patients-both in person and over the phone-and is responsible for delivering a seamless, compassionate, and efficient patient experience. This role combines front desk responsibilities with call center functions, including appointment scheduling, insurance verification, and patient intake support. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment that requires excellent communication and problem-solving skills.

QUALIFICATIONS AND SKILLS :

• High School Diploma or equivalent required
• 6 months of experience in a medical office or call center environment, preferably in a healthcare setting.
• Knowledge of EHR systems and medical terminology is highly desirable.
• Strong communication and interpersonal skills.
• Ability to multitask and work independently in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software platforms.
• Exceptional attention to detail and organizational skills.

ESSENTIAL RESPONSIBILITIES :

Patient Communication & Customer Service

Scheduling & Coordination

Patient Intake & Documentation

Front Desk Operations

Insurance & Referral Management

WORK ENVIROMENT :

OTHER DUTIES :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.

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