Technical Support Lead

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.

Under the general direction of the Administrator I of the Correspondence, Analysis, Support, and Education Section (CASES), the Senior Compliance Representative is the lead for the Technical Support Team which provides support to the Filing Services Bureau. The lead provides a high degree of technical assistance and training to Compliance Representatives engaged in enterprise projects and complex Personal Income Tax (PIT), Business Entities (BE) and contact center activities. The incumbent works independently to research and resolve more complex issues relating to tax law, filing requirements, and account resolution. The Senior Compliance Representative is responsible for ensuring the quality and accuracy of the work performed by the team. The incumbent serves as a subject matter expert in the development, delivery, and maintenance of technical training and staff development of team members and FSB staff. The Senior Compliance Representative is required to understand the bureau's operational goals and maintain a thorough knowledge of PIT and BE laws, departmental policies, and processing procedures. The incumbent must be proficient in FTB tax systems, including but not limited to : Taxpayer Folder, Case Management, PIT and BE Accounts Receivable Collection System, Taxpayer Information, Business Entities Tax System, and Integrated Non-filer Compliance system. The Senior Compliance Representative participates as a team member with peers and others within the enterprise, Filing Division, and bureau to identify and resolve work-related issues. The incumbent works towards creating a strong team environment with all areas that they interact with through effective communication and professionalism. The incumbent promotes a positive environment and ensures the operational goals and quality service objectives are met. All duties are performed within the framework of the department's strategic business goals, mission, and values.

Position is currently available in :

Correspondence, Analysis, Support, and Education Section (CASES)

Additional positions may become available (RPA 2526-00855).

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You will find additional information about the job in the Duty Statement .

Working Conditions

This position is eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change.

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• SENIOR COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

Additional Documents

Position Details Job Code # :

JC-497548

Position #(s) : 564-728-8620-XXX

Working Title :

Technical Support Lead

Classification :

SENIOR COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD $6,646.00 - $8,324.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions : Multiple

Work Location : Sacramento County

Telework : Hybrid

Job Type : Permanent, Full Time

Department Information

Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.

Department Website : Special Requirements

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov / e-verify .

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172 : All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date : 11 / 14 / 2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to :

Franchise Tax Board

Classification and Hiring Unit

Attn : Qiuxia Mi / FDHT

P.O. Box 550

Sacramento , CA 95812-0550

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at :

Franchise Tax Board

Classification and Hiring Unit

Attn : Qiuxia Mi / FDHT

9646 Butterfield Way

Sacramento , CA 95827

Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)

07 : 00 AM - 06 : 00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :

Tell us about a time when you led or guided a group or team effort.

What was the situation?

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

Benefits Benefit information can be found on the CalHR website and the CalPERS website. In addition,

Franchise Tax Board offers the following :

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website : Special Requirements

Classification & Hiring Unit

(916) 845-3608

Hiring Unit Contact :

Qiuxia Mi / FDHT

(916) 845-7553

Qiuxia Mi@ftb.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact : EEO Office

(916) 845-2860

California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include :

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Examination Information

Candidates who have taken the most recent Senior Compliance Representative exam are encouraged to apply.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.