Customer Experience Associate

A company is looking for a Customer Experience Associate (CXA) to enhance client interactions and ensure a seamless homebuilding experience.

Key Responsibilities

Lead client communication post-contract signing, providing timely updates and responses

Facilitate collaboration among internal teams to resolve client issues and ensure expectations are met

Track project progress and communicate key milestones and changes to clients

Required Qualifications

Minimum of 1 year of experience in a customer-facing role in a fast-paced environment

Strong follow-through and ability to execute independently

Confidence in presenting to clients and internal teams

Curiosity and a drive to continuously improve processes and client experiences

A positive attitude and flexibility in adapting to change