Collection Specialist

Collection Specialist

As a Collection Specialist with J. J. Keller, you will perform various administrative duties (e.g. follow up on credit card declines, canceling subscriptions) and will make collection contacts via phone and email on past due accounts. This position also provides superior customer service, both internally and externally, pertaining to credit and collection functions. We are seeking candidates who have a natural curiosity and like to "dig in" and resolve issues. Ideal candidates will have a desire to learn and advance not only in the Collection Specialist role, but within the Accounting department as well.

Job Responsibilities

Makes collection contacts via phone and / or e-mail on past-due accounts as assigned.

Encourages timely payment in support of company goals for accounts receivable aging and bad debt write-off.

Answers incoming telephone calls as part of department call hunt group and provides customer service.

Responds to emails / correspondence from customers and sales areas regarding accounts.

Qualifications

Education :

• High School Graduate or General Education Degree (GED)

Experience :

Computer Skills :

Other Skills / Qualifications :

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.