Overview
Optical Sales Associate - Thief River Falls, MN. Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Thief River Falls, MN. Pay rate is $16.00 to $22.40 per hour. On the job training provided, no experience necessary.
Position Summary : Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.
Take care of our teams who take care of our patients.
Duties and Responsibilities
- CUSTOMER SERVICE : Provide excellent customer and patient service according to company and Optical Center standards
- Analyze patient eyewear needs
- Recommend specific lenses, lens coatings and frames to satisfy patient needs
- Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
- Order and dispense eyewear accurately and professionally
- Assist patients with proper frame repairs and adjustments
- Show patients how to insert, remove and care for their contact lenses
- Assist Optometrist with case histories and screenings
- BUSINESS AND OPERATIONAL STANDARDS : Maintain a complete knowledge of third-party plans and claims
- Explain promotions and special lens offerings to patients and customers
- Balance accounts
- Prepare work orders containing specific instructions for Optical Lab
- Process medical billing information
- Ensure proper merchandising of frame inventory
Minimum Knowledge, Experience & Skills
High School Graduate or equivalentMaintain license as required by stateTo become Certified, teammate must complete Shopko OCE Certification requirements and calendar modulesPrevious experience in an office and / or optical dispensing is preferredAble to handle multiple customer interactions / phone calls at a timeAble to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensingEssential Functions & Work Requirements
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand / arm steadinessAbility to grip and hold itemsGood eye and hand coordinationAble to operate a cash register, various optical equipment and toolsAble to work normal and / or extended hours (evenings, nights, and weekends) to meet deadlinesAble to travel independently to support Company objectives and personal developmentBenefits
Competitive Wages & Sales IncentivesCompetitive time off package including vacation pay, volunteer pay, paid holidays, and a personal daySick Pay : Eligible teammates accrue Sick / Safe leave per state lawHealth & Wellbeing Benefits : Medical, Life, Dental, vision, Short- & Long-term DisabilityVoluntary / Cafeteria OfferingsEmployee Assistance ProgramOn the Job Training & CertificationTeammate Recognition ProgramThese statements describe the general nature and level of work performed by teammates assigned to this job classification and are not intended to be an exhaustive list of all responsibilities, duties and skills required.
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