Desktop Support Specialist

Desktop Support Specialist

We are currently seeking a Desktop Support Specialist to join our team in Offutt AFB, Nebraska (US-NE), United States (US). Position's General Duties and Tasks : In the role of Field Support Engineer, you will provide on-site end-user support, desktop support on Windows and Mac products and to other related systems and equipment at all locations on the installation. You will perform troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks / printers. You will use advanced tools / technical knowledge to remediate client problems and conduct scheduled installations. You will aid in asset management of on-site devices to include VTC systems. You will be proactive in the identification of potential issues that could adversely impact end user experience and take corrective action. You will also provide technical feedback on technical process issues to improve overall service delivery. Depending on mission requirements, you may be called upon to perform after hours support.

Basic Qualifications :

• Minimum 2 years of experience in Field Support Services
• Bachelors degree in related field may be substituted for 1 year of relevant experience
• Minimum 1 year of experience maintaining and managing client relationships at high senior levels
• Must possess a current Secret clearance
• Comptia Security+ CE certificate

Preferred Qualifications :