Member Services Representative

Special Skills : Strong customer service skills Responsibilities :

Membership Sales.

Greet all members & guests with a smile and wish them well as they exit the club.

Check in all members and guests in accordance with company procedures.

Facilitate any messages on club software at member check-in.

Answer phones in courteous, helpful, professional manner.

Communicate special events to members and guests.

Maintain an atmosphere which makes members feel welcome.

Facilitate all member requests or forward to a manager.

Maintain professional disposition at all times.

Sell retail products.

Schedule member services : tanning, etc.

Facilitate payment of member services in accordance with company procedures.

Know club facility, services, and schedules.

Maintain a clean and organized work area.

Assist in all projects as delegated by club management.

Follow all policies and procedures in the Employee Handbook.

Opening and closing duties.

Meetings :

• Monthly or Weekly Department Meetings
• Employee Training Meetings