Transportation Dispatcher

This is a remote position.

POSITION SUMMARY :

The Transportation Dispatcher is responsible for providing support for School of Origin Transportation Program. The Transportation Dispatcher will schedule and dispatch drivers to meet all required transports; via the integrated Route Genie App.   Receive incoming urgent and non-urgent calls simultaneously operating the telephone and computer systems.   This is a position requiring exceptional customer service and attention to detail. Applicant must have the ability to adjust to last minute changes and work with providers to schedule emergency pick-up or drop off of new or established students.  Additionally, this position requires the applicant to cultivate strong relationships with provider partners to reduce the stress that comes with last minute schedule changes.    This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

DUTIES AND RESPONSIBILITIES :

• Receives last minute schedule changes from DCF, Provider or Parent and makes the necessary applicable routing changes in the Route Genie tracking software;
• Working with Transportation Supervisor to address service issues;
• Maintain logs of the calls received and transportation cancellations or no-shows and will enter data into spreadsheets and databases as needed;
• Processes the routing and dispatching activities and assigns drivers to routes; may contact drivers to alert them of time sensitive schedule changes.
• Answers questions and concerns regarding transportation issues;
• Ability to learn and master scheduling software system (Route Genie)
• Data entry of new students paperwork for transport;
• Log reports on all activities occurring during the shift;
• Work schedule is 7 : 00 am 3 : 30 pm;
• Flexibility to work other hours as needed;
• Attends annual Conflict of Interest training;
• Process same day and ongoing change requests as well as student build outs;
• Maintain student schedules while utilizing school calendars and student referrals;

EDUCATION AND EXPERIENCE REQUIREMENTS :

KNOWLEDGE / SKILLS / ABILITIES :

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