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Member Services Representative
Member Services RepresentativePlanet Fitness • Enfield, CT, US
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Member Services Representative

Member Services Representative

Planet Fitness • Enfield, CT, US
30+ days ago
Job type
  • Full-time
Job description

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities:

  • Responsible for providing a judgement free atmosphere for our members while providing excellent customer service
  • Responsible for maintaining an extremely clean atmosphere for all members to enjoy
  • Interact with customers by telephone or in person to provide information about Planet Fitness products or services and rectify account concerns;
  • Create rapport with customers that may lead to sales of new memberships or additional services or products.
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions and transactions recording details of inquiries or comments, as well as actions taken
  • Resolve customers' service or billing concerns by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Able to service a variety of customers with various needs
  • Contact customers to respond to inquiries;
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers;
  • Ability to work in a group or team setting;
  • Maintaining a clean work environment;

Qualifications/Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift

Availability:

  • Must have open and flexibility.
  • Available hours range from 6-25 hours/week.
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Member Services Representative • Enfield, CT, US

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