Intern - Customer Care

Intern - Customer Care

Job ID : 1333655100

Location : Bethpage,

NY 11714

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net / LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

We're looking for interns who are eager to learn, contribute, and grow in a collaborative environment. As an intern, you'll have the opportunity to :

• Work closely with team members on meaningful projects that drive results.
• Collaborate across departments, gaining exposure to different areas of the business.
• Explore and apply AI tools and technologies as part of project work and problem-solving.
• Be an active part of a supportive, team-oriented culture.
• Contribute fresh ideas and take ownership of tasks that make an impact.

Job Description :

We are seeking a motivated and tech-savvy Customer Care Intern to join our Customer Care team. This role is ideal for a student or recent graduate who is passionate about artificial intelligence, machine learning, and customer experience. You will work closely with the Customer Care leadership team to explore, prototype, and implement AI-driven solutions that enhance service delivery, automate processes, and improve customer experience.

Duties and Responsibilities :

Qualifications :

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in / or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $18.00- $20.00 / hour. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.