Legacy Parking is a rapidly growing parking asset management company that prides itself on operational excellence, high-touch service, and developing our people. We are looking for a dynamic and strategic General Manager to join our team and lead a portfolio of parking locations in the Miami market.
Overview
The General Manager is responsible for overseeing the financial performance, operations, customer service standards, and team development across a portfolio of parking locations. This leader will drive strategic initiatives to ensure alignment with company goals and support location-level managers in delivering consistent service, maximizing revenue, and ensuring operational excellence.
Responsibilities
Strategic & Operational Leadership
- Develop and execute a regional business strategy aligned with company goals for sustainable growth.
- Lead and mentor a team of operational managers and frontline staff, ensuring alignment with Legacy’s culture and values.
- Implement best practices across locations to ensure consistent service and operational standards.
Operations Oversight
Ensure each location is properly staffed, supplied, and compliant with opening / closing procedures.Maintain facility standards including signage, revenue control, safety, and equipment maintenance.Conduct regular audits and quality assurance checks to maintain high service levels.Coordinate cross-functional initiatives with HR, L&D, Accounting, and other internal teams.Financial Management
Own the P&L across all assigned locations; drive profitability by managing expenses and identifying revenue opportunities.Prepare and review budgets, forecasts, and monthly profit / loss statements.Work with managers to improve underperforming assets and maximize performance of all locations.Client & Customer Relations
Maintain high customer service standards and ensure client satisfaction at all locations.Attend client meetings, respond to requests, and build strong client relationships.Support both transient and contract parker revenue strategies in collaboration with client and location teams.Training & Development
Recruit, schedule, train, and evaluate employee performance.Foster a culture of continuous learning and development.Identify training needs and provide or coordinate appropriate resources.Reporting & Communication
Generate and present reports on financial, operational, and service metrics to senior leadership.Provide regular updates to internal and external stakeholders.Lead communication across teams to ensure clarity on goals, challenges, and expectations.Other Responsibilities
Crisis management planning and execution in response to emergencies.Lead and complete special projects, initiatives, and improvements.Provide on-site support as needed, including stepping in for Facility Managers during absences.Minimum Qualifications
Bachelor’s degree in Business or a related field OR equivalent operational experienceMinimum 5 years of operational and leadership experience in parking or a related industryProven experience in revenue control, team development, budgeting, and financial reportingExcellent communication and presentation skills (verbal and written)Strong problem-solving skills and the ability to manage shifting prioritiesProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)Preferred Qualifications
Background in private parking management strongly preferredExperience in shift scheduling and workforce planningAbility to identify new business opportunities is a plusJob Details
Seniority level : DirectorEmployment type : OtherJob function : Management and ManufacturingIndustries : Facilities ServicesFort Lauderdale, FL | $160,000 - $180,000
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