Job Description
Job Description
Benefits :
- Bonus based on performance
- Competitive salary
- Paid time off
Location : Farmers Branch, TX
At Floor Coverings International , were more than just a flooring companywere the #1 mobile flooring company in North America with over 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry, bringing top-quality flooring directly to customers doors. With over 400,000 satisfied customers and an impressive 4.8-star rating , we take pride in delivering an exceptional experience.
Now, were looking for a dedicated and detail-oriented Office Manager to help drive the success of our local franchise! In this role, you'll be the heart of our operations , ensuring everything runs smoothlyfrom scheduling and marketing to financial management and customer relations.
Why Youll Love This Role :
Salary : $40,000$50,000 based on experience
Performance-Based Bonuses
Paid Time Off, including national holidays
Laptop & Tools Provided
Team Culture Focused on Growth & Support
Ongoing Training & Development Opportunities
Company Events & Team Celebrations
Full-Time, MondayFriday Schedule (occasional weekends for special events
Key Responsibilities :
Client Experience Oversight : Serve as the primary point of contact for customers, guiding them through scheduling, updates, and follow-up with a high level of care and precision.Project Logistics Coordination : Own the flow of project operations, including scheduling, calendar management, product delivery, and installer coordination, for both in-home and commercial site installations.Workflow & System Optimization : Leverage technology tools like Salesforce, Google Workspace, Excel, and scheduling platforms to streamline communication, data tracking, and project management.Builder & B2B Partner Coordination : Communicate regularly with builders, property managers, and commercial partners to ensure seamless execution, from project kick-off through final walkthrough.Real-Time Problem Solving : Identify and resolve scheduling conflicts, product delays, and client concerns quickly, ensuring nothing falls through the cracks.Workflow & System Optimization : Leverage tools like Salesforce, Google Workspace, Excel, and other scheduling platforms to streamline communication, data tracking, and workflow automation.Team Collaboration : Lead weekly operations meetings, coordinate with sales and installation teams, and drive alignment across internal and external stakeholders.Data & Admin Management : Maintain accurate customer records, collaborate with bookkeeping and leadership teams, and report on key operational KPIs.Event & Marketing Support : Participate in home shows, builder expos, and community events to support lead generation and partner engagement.Reputation Management : Follow up with clients and commercial accounts post-project to support 5-star reviews, testimonials, and referrals.Ideal Candidate Profile :
Tech-Savvy : Youre comfortable using and learning CRM platforms, scheduling tools, and spreadsheets to improve efficiency and visibility.Logistics-Oriented : You excel at planning, adjusting, and executing around shifting schedules, materials, and client needs.B2B Aware : You understand how to manage relationships and communication differently for residential clients vs. commercial partners.People-Centered : Your communication, whether with homeowners or builder reps, is clear, confident, and always service-focused.Proactive & Self-Directed : You spot issues before they happen and take the initiative to fix them.Detail-Oriented & Organized : You keep everything on track, meet deadlines, and love working in a structured way.Customer Experience Enthusiast : Youre passionate about delivering smooth, high-quality experiences every time.Bilingual (English / Spanish) is a plus but not required.If you love combining technology, operations, and customer care, and want to make a difference for clients ranging from homeowners to builders and B2B partners, wed love to meet you!
