Member Service Representative

Job Title : Remote Member Service Representative

TEKsystems is currently hiring for remote member service representatives for a fortune 100 financial institution! Position : member service representative (account services). To respond to inquiries and requests from members and other individuals within a 24 / 7 high volume, schedule-driven and structured contact center operation. Provide information regarding the companys products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, iras and / or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Handle a call volume of 80-100+ calls daily.

Qualifications :

• High school diploma / ged required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Willingness to help others and ability to navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry / typing skills

Schedule :

Full-time, 40 hours per week, shifts range between the hours of 11 : 00am - 9 : 30pm. Monday - saturday (will have sundays off and 1 rotating off day during the week).

Training schedule :

Monday - friday, 9am-5 : 30pm (6 weeks)

Location : remote but must live within 60 miles of jacksonville, fl 32246

If interested, please apply with updated resume and complete the application questions. Pay and benefits the pay range for this position is $19.50 - $19.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace type this is a hybrid position in jacksonville,fl. Application deadline this position is anticipated to close on oct 3, 2025.