Experienced Installation Connection Specialist

Is this your next job Read the full description below to find out, and do not hesitate to make an application.

• Location :
• Danville Iowa
• Department :
• Field Operations
• Employment Type :
• Full-Time
• Join Our Team and Help Keep Communities Connected!

ImOn Communications parent company of Danville Mutal Telephone Company is looking for a

• skilled and motivated Connection Specialist II, Connection Specialist III or Lead Connection Specialist)
• to join our growing team! In this role, you'll be on the front lines—installing, maintaining, and troubleshooting high-speed internet and digital phone services for residential customers across the Southeast Market.

If you're passionate about technology, enjoy hands-on work, and take pride in providing excellent customer service, this could be the perfect opportunity for you!

• What You'll Do
• Install and service
• broadband and digital phone equipment.
• Troubleshoot and repair
• service issues to keep customers connected and satisfied.
• Test and fine-tune
• signal strength and Wi-Fi performance to meet quality standards.
• Use advanced diagnostic tools
• and software systems (OSS, CMS, SMX, TruVizion, AOE, etc.) to complete your work efficiently.
• Communicate clearly and professionally
• with customers, ensuring they understand their equipment and available services.
• Work safely
• in a variety of environments—indoors, outdoors, on ladders, or in tight spaces.
• What We're Looking For
• High school diploma or GED
• (required).
• Valid driver's license
• with a clean driving record.
• At least
• 18 months of hands-on installation or service technician experience
• (or equivalent).
• Strong
• technical and troubleshooting skills
• with internet, TV, or network systems.
• Excellent
• communication and customer service
• abilities.
• Proven ability to meet quality and efficiency goals.
• Willingness to earn the
• NCTI Advanced Troubleshooting Certification
• Bonus Points If You Have :
• Knowledge of
• fiber splicing
• or
• network architecture
• Experience with
• MDUs (multi-dwelling units)
• or
• bucket truck operations
• Additional NCTI or broadband industry certifications.
• Leadership, mentoring, or training experience.
• Why You'll Love Working Here
• Competitive Pay
• and Company Benefits :
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, holidays, and sick days)
• Company-provided
• tools, uniforms, and
• vehicle
• for field roles
• Employee discounts on services and partner programs
• Wellness and employee assistance programs
• Ongoing training
• and certification support (NCTI, Wi-Fi technologies, fiber, etc.).
• A culture that values
• teamwork, safety, and growth
• Real
• career advancement opportunities
• —our best technicians grow into leadership and specialized network roles.
• What Success Looks Like

You'll be the go-to expert in your area—solving complex service issues, delivering 5-star customer experiences, and keeping homes connected to what matters most. You'll also have opportunities to mentor newer technicians and take on challenging new projects as your skills grow.

• Ready to Grow with Us?

If you're ready to build a rewarding career in broadband technology and be part of a team that values your expertise,

• apply today!
• Apply online at www.ImOn.net

_ImOn Communications is an Equal Opportunity Employer._

Job Type : Full-time

Pay : From $25.00 per hour

Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location : In person