Community Health Program Coordinator - Transitions of Care

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Job Category : Education and Community Services, Regular, 40 hours per week, 12 months per year

Employee Type : FT Non-Exempt

Having trouble completing your application? For support, please call (206) 461-8430 or email jobs@nhwa.org.

Agency Overview

At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 16,000 individuals in Seattle / South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.

When one of us succeeds, we all succeed!

Neighborhood House is on a mission to becoming a multi-cultural, anti-racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm.

Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found here.

Click here for more details about our benefits program.

Job Summary

This Program Coordinator position has primary responsibility of supporting the development and maintenance of the Transitions of Care program (ToC). This position reports to the Community Health Program Director. This position will assist in managing relationships and engagement strategies with the City of Seattle, Home and Community Services, Hospital Providers, and various existing partnerships in the community. ToC services include accepting referrals for individuals who have recently discharged or will be discharging from the hospital and assist with support of Care Transitions, coordination and monitoring of formal and informal service delivery, linkages to other Neighborhood House and community-based services, and ongoing case management support. The Program Coordinator plays a critical leadership role and shares responsibility for the implementation and operations of important Community Health Services.

The Program Coordinator will play an essential role in developing and maintaining procedures, tracking systems, and quality assurance measures that ensure smooth program operations. They will also be responsible for accurate data entry and reporting within the State system Getcare, as well as monitoring service outcomes and client satisfaction.

The ideal candidate will have a strong background in care coordination and case management, with experience maintaining program compliance and working across multiple data systems. The coordinator must be highly organized, detail-oriented, and capable of working independently while collaborating effectively with partners across healthcare and community networks.

Responsibilities

Systems Support (50%)

• Assist with the design, development, and ongoing execution of the program’s systems to ensure that the program is highly effective and complies with all relevant policies.
• Assist with the development and updating of key project documents to support the program, including policies and procedures, evaluations, satisfaction surveys, etc.
• Liaise with program funders and audit staff as necessary to maintain program compliance.
• Assist and prepare for regular monitoring and complete audit tasks as needed.

Ongoing Monitoring (50%)

Qualifications

Minimum Qualifications

Required Credentials

Post-Hire on-the-job Training Requirements

Employment Practice

Neighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, caste, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and HR staff are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination.

For more information

Inquiries may be directed to People & Culture at (206) 461-8430 or by e-mail to jobs@nhwa.org.