Help Desk Agent - CPHL Elevance Project

This isn't your average help desk gig. LaSalle Network is teaming up with an industry leader to onboard 26 Help Desk Level 2 Agents for a fast-moving migration project launching this November. If you've got strong Microsoft O365 skills, a curious mind, and a customer-first attitude, we want to hear from you.

Our client is supporting a company-wide end-user migration following a recent acquisition, and they need a sharp team to troubleshoot and guide users through the transition. This is a fully remote role, but you'll need to pick up gear in Schaumburg, IL.

Help Desk Agent Level 2 Responsibilities :

• Solve access, login, and usage issues across the Microsoft O365 suite
• Walk users through Teams, Outlook, SharePoint, and OneDrive basics
• Support a VIP user group with elevated customer care
• Communicate solutions clearly and patiently

Help Desk Agent Level 2 Requirements :

Let's do this-get trained, go live, and support a cutting-edge tech team in a big way.

LaSalle Network is an Equal Opportunity Employer m / f / d / v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here.