Identity and Access Management Ops Manager

Identity and Access Management Ops Manager

Direct message the job poster from Travel + Leisure Co.

The primary function of the Manager, Identity and Access Management (IAM) Operations is to be responsible for the leading and managing the IAM operations, engineering, and governance teams. This would be primarily related, but not limited to, identity management in the SailPoint LifeCycle Manager, Okta product suite and Cyberark privilege access management. Additionally, this position will participate in managing the end-to-end Identity Management and access customer experience across the Travel + Leisure Co enterprise. This will include managing digital IDs for employees, contractors, and vendors across multiple domains and platforms to maintain compliance with regulatory governance.

How You'll Shine

• Design, develop, document, analyze, test, and / or modify new software systems part of the IAM Toolset; including SailPoint LifeCycle Manager, Okta and Cyberark platforms.
• Work with users and developers to analyze requirements of software applications to bring them into request process, IAM, and certification platform.
• Assists project teams with the design and implementation of user access roles at the application and technology infrastructure levels as necessary.
• Frequently exercise discretion and independent judgment whether system or access level changes meet regulatory and statutory compliance requirements.
• Manage the IAM team through general troubleshooting of access related issues.
• Contributes to Enterprise Information Security team effectiveness by assisting in the strategic direction of the IAM program.
• Assists the Business and HR to determine employee or third party / vendor level of access and status (manually or via automated workflows).
• Assist auditors as needed to ensure compliance. Participates in periodic compliance audits (i.e. access recertification) in conjunction with risk and compliance management capability for PCI, SOX, PII and BCP / DR related systems.
• Participates remediation activities in response to access recertification, audit and / or assessment findings pertaining to inappropriate user access.
• Perform regular maintenance of application data, documentation, and record keeping data.
• The IAM Manager will perform their duties under minimal supervision, exercising autonomy to review and fulfill their duties within the scope of their position.
• Responsible for the daily management, direction, and workload of the Wyndham Identity and Access Management personnel.
• Organizes and tracks team projects.
• Ensure department SLAs are met and reporting KPI to Management is performed on a regular basis.
• Provides operational reporting by practice areas on support investment such as average queue depth, incident and request resolution times, and system capacity.
• Manages relationships with external vendors for IAM functions.
• Participates in the organization of after-hours maintenance efforts.
• Develops and IAM policy and documentation standards across the organization.

What You'll Bring

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Hospitality and Security and Investigations

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