Lead Operator

Job Description

Job Description

Rome Health is currently seeking a Lead Operator . The Lead Operator will be responsible for supervising the day to day operations in our call center, as well as staff training and ensuring the call center is meeting our patient needs and goals, which are outlined in our standard operating procedure. Duties will include :

• Supervising and training telephone operators on procedures and equipment, including computers and call center operations.
• Ensuring prompt, accurate, and courteous service is given to patients and others utilizing the phone service.
• Tracking of call volume to identify peak times and trends.
• Establishing and maintaining a schedule to ensure adequate coverage for all shifts and high volume periods.
• Referring any urgent or emergent patient issues to appropriate clinical staff.
• Will represent Rome Health with a positive and professional attitude while providing strong leadership to staff members to promote a strong culture of teamwork.

Required Education / Experience :

About Rome Health

Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.