Member Services Representative - Bilingual Spanish (Reg Hours)

Member Services Representative (Benefits Specialist)

Salary Range : 54964.76 To 54964.76 (USD) Annually

The 32BJ Benefit Funds is growing, and we're currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer :

• Competitive Salary coupled with a great work / life balance
• Prime Location - Flatiron District in Manhattan (NYC)
• Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan
• Pension Benefit that includes monthly employer contributions
• Retirement Benefit that includes 3% 401K employer contributions
• Professional Coverage / Reimbursement includes Tuition Reimbursement Program
• Paid Time Off including vacation, personal, and sick days
• Federal Paid Holidays Up to 11 days off with pay
• And more...
• Mission-driven, internal job growth opportunities

Annual Salary Clarification : Non-Bilingual : $52,763.36; Bilingual : $54,964.76 - Per Collective Bargaining Agreement (CBA)

FLSA Status : Non-Exempt (Eligible for OT per business needs) Work Hours : 35 Total (Available shifts Monday-Friday 8 : 30am-6 : 00pm)

About Us

Building Services 32BJ Benefit Funds ("the Funds") is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values : Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as : M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members : youtu.be / hYNdMGLn19A

Position Summary

After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2 / 3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund.

Essential Duties and Responsibilities

Qualifications

To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. As well, the candidate must be free of any disciplinary actions.

Technical Skills :

Interpersonal Skills :

Education and / or Experience : High School diploma, some college preferred; Health Care, Employee Benefits and / or Customer Service experience are strongly preferred. Bilingual Language Skills : Fluent in multiple languages is a plus, but not required. Reasoning Ability : Above average. Certificates, Licenses, Registrations : None