Pharmacy Fulfillment Support Rep

Patient Service Representative

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer / patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in / out patients, as well as verifying information supplied by patients.

Essential Functions :

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and / or consultations.
• Registers patients over the phone or in person by confirming, entering, and / or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role / responsibilities, updates etc. which may include reviewing monthly email / newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic / service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Skills :

Job Details :

Benefits Eligible : Yes

Shift Details : Sunday 8-4 and Mon-Thurs 930-6pm

Unit / Location : Supply Chain Center

Additional Details : Must be able to stand the entire shift, light lifting and manual labor are part of the job.

Minimum Qualifications :

Preferred Qualifications :

Physical Requirements :

Location : Supply Chain Center

Work City : Midvale

Work State : Utah

Scheduled Weekly Hours : 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.86 - $23.22

We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.