Family Services Specialist

We're Hiring! Join Our Mission to Empower Families!

Location: Palm Springs, FL

Schedule: Full-Time, Monday–Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)

Pay: up to $22.28 per hour commensurate with experience

The Early Learning Coalition of Palm Beach County is seeking a dedicated and bilingual Family Services Specialist to advocate for families and help them access essential early learning programs and services. If you're passionate about making a difference, this is your opportunity to make a lasting impact in your community.

What You'll Do

• Provide Child Care Resource & Referral (CCR&R) services in person or by phone.
• Screen applicants for financial assistance and determine eligibility for programs such as School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.
• Advocate for families, assess needs, and assist with enrollment, transfers, and service terminations.
• Maintain accurate family information in the Enhanced Field System (EFS) database.
• Support families with child developmental screenings and provide timely notifications about childcare status.
• Manage a caseload while accurately documenting case notes and ensuring compliance with confidentiality and reporting requirements.

What We're Looking For

• Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
• At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
• Strong customer service and communication skills
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
• Tech-savvy with proficiency in Microsoft Office, CRMs and cloud-based systems.

Why You'll Love Working Here

• Opportunity to make a real impact in the lives of children and families.
• Collaborative, mission-driven team environment
• Competitive pay, benefits and opportunities for growth.
• Schedule: Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.

Benefits Include:

• Comprehensive health, dental, and vision insurance
• Generous Paid time off and holidays
• Retirement plan with employer contribution
• Tuition Reimbursement
• Employee Assistance Program

Ready to join us? Apply today and help shape the future of early learning in Palm Beach County!

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