Talent.com
Systems Adoption Manager

Systems Adoption Manager

AvalonBay CommunitiesBellevue, WA, US
24 days ago
Job type
  • Full-time
Job description

Systems Adoption Manager

The Systems Adoption Manager plays a critical role in assisting community & departmental operations by ensuring efficient and consistent application of policies, procedures, and digital solutions. This position supports AvalonBay associates by monitoring compliance, providing technical and training support, and enhancing user adoption. Additionally, this role serves as a subject matter expert (SME) in system development, training design, and onboarding support for acquisitions and lease-ups.

Essential Responsibilities :

  • Design and conduct quality assurance monitoring & reporting to ensure systems and applications are used as intended, within compliance and in accordance with AVBs policies and procedure.
  • Provides technical support for associates using resident-and-vendor facing systems and applications, including Tier 1 support
  • Serves as the primary point of contact for system and application development, including defining business requirements, providing expertise, and assisting the User Acceptance Testing (UAT).
  • Advise Instructional Design teams to guide the development of training programs involving enterprise systems, applications, and supporting software. Ensure content accuracy, relevance, and alignment with system functionality and user needs. May facilitate training as needed.
  • Assists with acquisitions onboarding, including conversion of community data into AvalonBay systems and community setup with AVB systems / applications.
  • Support lease-ups and asset management projects by ensuring accurate system and application setup for existing and new developments.
  • Provide systems support on the implementation of jurisdictional requirements.

Non-Essential Functions :

  • All other tasks assigned by the manager.

    • Minimum Qualifications :

  • Bachelors degree in business administration, Management, or a related field preferred.
  • High School diploma (or equivalent) is required.

    • Experience :

  • Minimum 3 years of experience in multi-family property management, real estate, hospitality, or retail.
  • Minimum 3 years of experience on one or more of AvalonBays software applications required. See list of applications in the KSA section below.

    • Knowledge, Skills and Abilities :

  • Strong verbal and written communication skills, with the ability to create reports, deliver presentations, and work across different teams.
  • Strong analytical skills to review reports, interpret data, and prioritize tasks.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to operate general office equipment (computer, telephone, copier, fax machine)
  • Displays advanced knowledge of three or more of AvalonBays software applications such as DocuSign, Fraud and Screening Tools, Online Policy Manual, Catalog, Pendo, Workday, App Lease, Lease Manager, Avalon Access / Resident Portal, Community Database, SMRTRent, MRI, Salesforce, and Smart Access.
  • Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.

    • Physical Demands :

  • Office-based environment with occasional travel.

    • Working Environment :

  • Normal office environment

    • Training :

  • Satisfactory completion of AVBs new hire orientation within 30 days of employment or the first training session offered after employment.
  • All System and Facilitation-related training
  • Any other applicable training assigned by the manager.

    • How AvalonBay Supports You :

    We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

    We offer :

    Comprehensive benefits health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.

    Growth based on achievement and promotion from within.

    Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization including destination awards, 'AvalonBays Very Best' recognition program and others!).

    A 20% discount on our incredible apartment homes.

    A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

    AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

    AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

    Applications are being accepted on an ongoing basis.

    AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and / or leave these fields incomplete on your application.

    For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice.

    Create a job alert for this search

    System Manager • Bellevue, WA, US