Data Center Site Operations Technician III

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Data Center Site Operations Technician III

.component-styling-wrapper-4006 .job-details__subtitle { font-family: "Helvetica Neue", Helvetica, sans-serif; } Cary, NC, United States (Hybrid) .component-styling-wrapper-4007 .job-tag { font-weight: 700; } Trending .component-styling-wrapper-5001 .apply-now-button, .apply-with-indeed-button { max-width: 270px; } .component-styling-wrapper-5001 .apply-now-button, .apply-with-indeed-button { height: 60px; } .component-styling-wrapper-4011 .job-details__description-content { font-family: "Helvetica Neue", Helvetica, sans-serif; }

The Team

We are seeking a Data Center Site Technician III to join American Tower’s U.S. Tower division’s Data Center Operations team. The team is responsible for remote monitoring and operational support at the data center facility to maintain mission critical systems’ uptime, security, and delivery of exceptional customer service. You will be a crucial team member to drive customer satisfaction through both remote systems management and on-site technical support.

What You Can Offer Us

• Assist with the data center’s operational integrity, security, and regulatory compliance through use of strong telecommunications, mechanical, electrical, life safety systems, and data center operating procedures knowledge.
• Be responsible for wide ranging, multi-disciplinary day-to-day data center operations including facilities and telecommunication infrastructure, performed both remotely through monitoring systems and on-site when deployed to customer facilities
• Monitor remotely and perform on-site work (when deployed) on chilled water systems and components, heating, ventilation and air conditioning (“CRAC/CRHA”) systems such as roof top units, computer room air conditioning/computer room air handler units, coolant distribution units, humidification systems, and central plant operations.
• Work on electrical/critical power distribution from the utility/generator main switchgear through the uninterruptible power supply (“UPS”) systems out to the customer load including branch power circuit installations and metering configuration.
• Monitor wet sprinkler and pre-action sprinkler systems as well as their associated detection devices.
• Responsible for cross connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build outs.
• Perform customer infrastructure buildouts (cage builds, overhead installations, rack and stack), cable termination and testing, and maintenance work. Monitor remotely and respond (remotely or on-site as appropriate) to mechanical, electrical, fire protection, telecommunication, and security systems including transformers, programable logic controllers, generators, switchgear, UPS systems, surface transfer systems, advanced thermal solutions, power distribution units, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinklers, network equipment, transmission media, cabling infrastructure, security hardware, and closed circuit television.
• Responsible for processes that maximize customer uptime in the most cost-effective way by working very closely with the Data Center Manager. Ensure data center problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met.
• Work with senior technicians to track and complete an aggressive preventive and predicative maintenance schedule.
• Ensure the data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. The ideal candidate will have the technical ability and innovative thinking cross-functionally, including integrated systems and IT.
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Other duties as assigned.

What You Need To Succeed

• High school diploma required.
• Four-year degree in Engineering, Telecommunications, or a physical science, or equivalent relevant experience, preferred.
• Between 4–6 years of telecommunications mission critical facility, lab, power plant, hospital, or data center experience required.
• Exceptional understanding of the electrical and mechanical systems used in data center environments.
• Ability to effectively monitor and troubleshoot data center systems remotely using building management systems (BMS), DCIM platforms, and integrated critical monitoring systems.
• Proficient in the use of test equipment such as a multimeter, fiber tester/optical time-domain reflectometry, ampere meter, and/or cable tester.
• Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as fire life safety building codes.
• Proficient and experienced with data trending/tracking and analysis with an ability to rapidly learn and use PC-based, integrated critical monitoring systems.
• Willingness and ability to deploy to sites on short notice based on business needs, with deployment frequency varying by customer contract requirements.
• Ability to learn quickly and address issues as they arise in a mission critical 24x7 environment.
• Ability to work independently at unmanned facilities when deployed on-site, following established safety and escalation protocols.
• Ability to work an assigned shift which will be subject to change based on business needs.
• Able to follow all escalation procedures regarding critical or emergency situations.
• Ability to operate in and promote a rigorous process-driven team environment.

American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, the base salary range for this position is $40.87 - $50.48 hourly, with eligibility for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.

American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more https://www.americantower.com/us/careers/benefits

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

For more information about how American Tower is building a more connected world, visit americantower.com

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.

American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more.

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Data Center Site Operations Technician III

• Job Identification 1902
• Job Category IT
• Posting Date 10/27/2025, 05:49 PM
• Locations Cary, NC, United States (Hybrid)

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