IT Technician - Level II

Job Description

Job Description

We're Hiring : Level 2 Help Desk Technician (MSP Environment)

Location : Warwick RI office : In Office / On-site

Full-Time | IT Support Team

Reports to : IT Manager

Do You Thrive in a Fast-Paced, Client-Focused IT Environment?

At Automated Business Solutions, we're not your typical IT shop, we're a Managed Service Provider, which means we support a wide range of clients, industries, and technologies. If you love variety, solving complex problems, and being a go-to tech expert, this is the role for you. We're looking for a Help Desk Technician who can confidently handle level 1 issues, and escalated support tickets, communicate clearly with clients, and juggle multiple environments without breaking a sweat.

What You'll Be Doing :

• Troubleshoot and resolve advanced technical issues across multiple client environments (Windows, Mac, Office 365, networking, etc.).
• Act as an escalation point for Level 1 techs-providing mentorship and technical guidance.
• Work with RMM and PSA tools to manage tickets, monitor systems, and deploy updates.
• Administer user accounts, permissions, and security policies in Active Directory, Azure AD, and Microsoft 365.
• Document solutions and client-specific configurations in our knowledge base.
• Communicate directly with clients-providing updates, setting expectations, and delivering top-tier service.

What You Bring :

Why Join Us?

Ready to Level Up?

Submit your application today and let's build something awesome together. For more information regarding our company, please visit our website at absne.com.