Sales Support Representative

At Phothera, we are building something truly remarkable that will long outlive us.

As part of our mission, we are advancing phototherapy to make people safer, healthier, and more productive.

Auto-immune skin diseases such as Psoriasis, Atopic Dermatitis, and Vitiligo can be debilitating both physically and emotionally.

Many topical and pharmaceutical treatments are costly and have serious side effects.

With phototherapy, payers have a low-cost alternative, providers have a simple and effective solution, and patients have a safe, easy, and natural alternative with the option of use in the comfort of their own home.

We are expanding our journey to help patients, improve clinical outcomes, reduce healthcare costs, and expand market access.

Phothera offers phototherapy devices for clinic and home treatment use under the guidance and prescription of an authorized care provider.  We are looking for entrepreneurial leaders with a strong bias-for-action to accelerate adoption and growth.

Provides administrative support to Phothera sales staff.

Managing customer inquiries, process orders, and generate sales reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following.

Providing sales support to assigned customer accounts.

Responding to customer inquiries.

Preparing quotations and entering customer orders and related work orders.

Preparing shipping documents such as commercial invoice, letter of credit and packing list.

Invoicing customer orders.

Performing market research including seeking new distributors.

Helping with trade show preparation and follow up.

On occasion representing organization at trade shows.

Coordinate with production to meet customer deadlines.

Update and maintain distributor and home price guides.

Translation from English to Spanish for sales material and product documentation.

All other duties as assigned SUPERVISORY RESPONSIBILITIES   None.

QUALIFICATIONS   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of administrative recordkeeping practices Excellent written and verbal communication skills A proactive approach toward problem-solving Ability to read and interpret documents such as safety rules and procedure manuals Effective phone etiquette skills Ability to speak, read and interpret Spanish EDUCATION and / or EXPERIENCE   High school diploma and 1-2 years’ experience in a sales / customer service or office administrative role Fluency in Spanish (written and spoken) is required WORK ENVIRONMENT   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to potential risk of electrical shock and / or ultraviolet exposure.

Able to sit for extended periods of time Able to use a computer for extended periods of time DEDICATION TO THE QUALITY SYSTEM Our objective is to provide a system that promptly detects non-conformances and provides timely and effective control and corrective actions.

This Quality System establishes an effective means of assuring product quality.

It is our policy to provide full compliance with the Quality System throughout all facets of contract performance and the order fulfilment process.

This ensures that all of our products and services meet or exceed the expected company standards as well as those of our customers and the ISO 13485 International Standard, MDSAP, FDA, as well as EU-MDR and other regulations and standards.

We operate the Quality System as an overall management system for all products.   Powered by JazzHR