Principal Solutions Architect - Observability

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

As an Observability Specialist Solutions Architect at Elastic, you will play a pivotal role in shaping how customers leverage Elastic's Observability solutions to achieve their business goals. You will act as a trusted advisor and technical authority, working closely with sales teams, customers, and partners to design and implement innovative observability solutions built on Elastic and OpenTelemetry standards.

A successful Solutions Architect is deeply curious, continually learning, and driven to challenge the status quo. This role provides an opportunity to make a meaningful impact by helping customers tackle observability problems, enabling customers to harness the full power of Elastic Observability, and contributing to Elastic's growth in this space.

What You Will Be Doing :

• Serving as the technical lead and trusted advisor to customers, partners, and internal stakeholders for Elastic Observability solutions with a focus on infrastructure monitoring (metrics), application monitoring (tracing), and logging.
• Providing thought leadership and championing the evolution of OpenTelemetry with Elastic customers and inside the CNCF OpenTelemetry community.
• Collaborating with sales and customer teams to understand customer challenges, goals, and environments, and designing tailored observability solutions.
• Guiding customers in adopting observability standards to ensure compatibility and success with Elastic's solutions.
• Helping customers architect for high-fidelity observability at scale.
• Leading technical discussions and demonstrations, showcasing Elastic's Observability and GenAI capabilities.
• Developing proof-of-concept solutions that highlight the value and impact of Elastic's Observability offerings for customer use cases.
• Developing instructional observability workshops for the field and customers.
• Creating and nurturing relationships with key decision-makers and technical leaders within customer organizations.
• Driving best practices for observability architecture, deployment, and operations with a focus on scale, performance, and cost efficiency.
• Contributing to the evolution of Elastic's Observability products, providing feedback from the field to Product and Engineering teams.
• Representing Elastic at conferences, webinars, and industry events as a subject matter expert on Observability and OpenTelemetry.
• Building and maintaining technical documentation and resources to support enablement efforts.
• Developing and maintaining deep expertise in Elastic's Observability solutions and OpenTelemetry standards, staying current with industry trends and advancements.
• A light understanding of the cybersecurity ecosystem and the role security solutions play in modern DevSecOps.

What You Bring :

At Elastic, we believe in continuous improvement and innovation. This role will allow you to grow your skills, collaborate with a passionate and skilled team, and drive impactful outcomes for customers worldwide.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co.We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below : Family and Medical Leave Act (FMLA) Poster;Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions : Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People's Republic ("DNR"), and the Luhansk People's Republic ("LNR"). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and / or nationality do not affect eligibility for employment with Elastic.

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