Toc Engineer - LA

Technical Operations Center Video Technician

Job Description

We are seeking a highly skilled and dedicated Technical Operations Center (TOC) Technician to join our dynamic team. The TOC Technician will be responsible for monitoring, troubleshooting, and maintaining the technical operations of a dedicated set of integrated systems designed to monitor a customer's subscription video service. The service includes terrestrial networks and distribution systems. In addition to the essential functions listed below, this role will involve incident management and response to escalation from other Globecast teams involved in the service. The ideal candidate must have a technical background in video, excellent communication skills, and the ability to thrive in a fast-paced environment.

ESSENTIAL FUNCTIONS :

• Demonstrate the ability to work well under pressure while exhibiting excellent customer service skills. Collaborate professionally with colleagues, supervisors, and customers to ensure a positive work environment.
• Communicate clearly and concisely, both verbally and in writing, providing accurate descriptions of events related to technical operation issues. Ensure effective communication with internal and external stakeholders.
• Participate in a fast-paced, deadline-driven environment, effectively juggling and prioritizing multiple tasks and demands. Adapt quickly to changing priorities.
• Conduct first-line fault diagnosis and rectification or escalate issues as necessary. Respond promptly to technical issues, coordinating troubleshooting and rectification efforts with internal and external stakeholders.
• Take responsibility for the deployment of redundant systems during failure conditions, ensuring minimal impact on services.
• Monitor video, audio, and other streaming services for quality and continuity. Escalate issues and discrepancies to supervisors or engineering staff for prompt resolution.
• Configure monitoring systems and perform low-level maintenance of transmission equipment and systems. Maintain a thorough understanding of operational procedures and signal flow within the scope of the TOC.
• Possess a comprehensive understanding of the technical configuration of media broadcast systems. Read and comprehend high-level signal flow and equipment documentation.
• Manage alarm systems and monitoring probes, utilizing tools. Experience using TAG monitoring is a beneficial. Generate logs and fault reports.
• Ensure all relevant documentation is correct and up to date. Respond immediately to on-air emergencies, restoring programming as quickly as possible. Accurately report all on-air anomalies and discrepancies using discrepancy reports.
• Perform other duties as assigned to meet departmental and company needs.

Key Requirements