Patient Experience Representative I - Phlebotomy (Needham,onsite)

Onsite 100% at Needham location.

Position Summary / Department Summary :

The Patient Experience Representative I works

under close supervision to provide support to the administrative

operations of a clinical service and works to ensure the best

possible patient experience by effectively coordinating services to

patients and families. Performs various administrative functions

requiring basic knowledge of programs and services. Provides

positive and effective customer service that supports departmental

and hospital operations.

Key

Responsibilities : Provides positive

and effective customer service to patients, families, and visitors,

responding to routine inquiries and involving supervisors for

complex issues

Greets, screens, directs, and

registers patients; enrolls patients and caregivers in the patient

portal

Collaborates with referring providers

and practices to manage complex patient issues; may rotate in call

centers

Schedules patient encounters and

procedures under supervision; monitors daily schedules and

coordinates flow to optimize patient experience

Prepares for and attends shift handoffs and

team huddles

Prepares examination rooms,

assists patients, and ensures routine forms are ready for

appointments

Collects and processes patient

demographics, insurance / payment, referral info, and clinical

documentation; obtains authorizations and verifications

Collects co-payments, reconciles deposits,

and provides accurate records in hospital systems

• Transcribes treatment and billing data;

communicates with other departments for clinical and administrative

services

triages urgent calls and initiates emergency services when required

Maintains calendars, schedules

meetings / events, and supports logistics for departmental programs

and presentations

Provides general clerical

support, including organizing documents, processing mail,

photocopying, and handling records

Processes

prescription refills, letters, and external requests

Uses office and hospital systems (e.g.,

Microsoft Office, scheduling, billing applications) efficiently

Minimum Qualifications

Education :

High School Diploma / GED

Experience :

No healthcare experience required

but strongly preferred.

Basic customer

service and computer skills.

Makes use of

customer service knowledge to assist patients and families in

resolving problems.

Conveys a positive

demeanor when interacting with patients, families, and coworkers.

Ability to communicate in a clear, effective

manner both orally and in writing and demonstrate empathy in

difficult personal situations.

Ability to

work with diverse internal and external constituencies.

PER positions are currently

eligible for a Sign-on Bonus of $2,000 for full time positions

(prorated for part-time positions, internals not

eligible)

BCH offers

competitive compensation and unmatched benefits including

affordable health, vision and dental insurance, childcare and

student loan subsidies, generous levels of time off, 403(b)

Retirement Savings plan, Pension, Tuition and certain License and

Certification Reimbursement, cell phone plan discounts and

discounted rates on T-passes.

The

posted pay range is Boston Children’s reasonable and good-faith

expectation for this pay at the time of posting.

Any base pay offer provided depends on skills,

experience, education, certifications, and a variety of other

job-related factors. Base pay is one part of a comprehensive

benefits package that includes flexible schedules, affordable

health, vision and dental insurance, child care and student loan

subsidies, generous levels of time off, 403(b) Retirement Savings

plan, Pension, Tuition and certain License and Certification

Reimbursement, cell phone plan discounts and discounted rates on

T-passes. Experience the benefits of passion and teamwork.